Business Assistant

Business Travel Assistant (Temporary Contract) Hourly Rate: £17.41 per hour Location: South Wales / Hybrid Working Contract Type: Temporary We are currently recruiting for a Business Travel Assistant to join a busy commercial team on a temporary basis. This hybrid role offers an excellent opportunity for a customer-focused and highly organised individual to support the delivery of travel services to a diverse range of corporate, educational and group travel customers. Working within a collaborative team environment, you will be responsible for processing travel bookings, handling customer enquiries, managing ticket requests, and providing administrative support to ensure a seamless customer experience. [Business T...istant JD | PDF] Key Responsibilities • Process business travel ticket requests accurately and efficiently. • Manage season ticket applications for corporate and educational customers. • Coordinate and fulfil group travel booking requests. • Respond to customer enquiries, account queries and refund requests. • Provide support to the Business Travel Manager and wider commercial team as required. • Assist with initiatives to increase business travel usage and customer engagement. • Support the testing of ticketing software upgrades and digital retail systems. • Deliver training and guidance to retail agents and partner retailers when required. • Maintain high standards of customer service and administrative accuracy at all times. About You Essential Skills & Experience • Proficient in Microsoft Office applications. • Strong planning and organisational skills with the ability to prioritise workloads effectively. • Knowledge and understanding of ticketing systems. • Flexible and adaptable approach to work. • Excellent customer service skills with a customer-first mindset. • Strong written and verbal communication skills. Desirable • Previous experience within a B2B or B2C sales or customer service environment. • Welsh language skills would be advantageous Qualifications • GCSEs (or equivalent) in English and Mathematics, or a comparable standard of education. What's on Offer? • £17.41 per hour • Hybrid working arrangement • Temporary contract with an established organisation • Varied and rewarding role supporting a wide range of customers • Opportunity to work within a supportive and collaborative team environment If you have excellent customer service skills, strong administrative capabilities and enjoy working in a fast-paced environment, we'd love to hear from you.