Business Partner - Corporate Collection and Support

Business Partner – Corporate Collection and SupportLocation: Greater Manchester (Hybrid Working) Contract Length: 12 Months Rate/Salary: Negotiable Sector: Local Government Venn Group is supporting a Local Authority in Greater Manchester with the recruitment of a Business Partner – Corporate Collection and Support on a 12-month contract. This is an excellent opportunity for an experienced Revenues and Benefits professional to take a leading role in the operational management of key services including Council Tax, Business Rates, Housing Benefits, Council Tax Support, Welfare Support, Housing Rents, and Accounts Payable & Receivable. The RoleReporting to the Business Manager, you will provide direct operational management across Corporate Collection and Support services, ensuring teams deliver high-quality outcomes while meeting performance targets and supporting service transformation initiatives. Key responsibilities include: • Managing and developing teams across Corporate Collection and Support services. • Driving service performance through KPI monitoring, quality assurance and performance management frameworks. • Supporting business improvement, transformation and efficiency projects. • Ensuring services remain compliant with relevant legislation, regulations and statutory requirements. • Working collaboratively with senior managers and stakeholders to improve operational delivery and customer outcomes. • Supporting workforce planning, resource management and service resilience. • Promoting a high-performance culture focused on accountability, customer service and continuous improvement. • Supporting the delivery of accessible services through digital, telephone and face-to-face channels. About YouThe successful candidate will have: • Experience managing teams within Revenues, Benefits, Collections, Customer Services or a similar local government environment. • Strong knowledge of Council Tax, Business Rates, Housing Benefits and Welfare Support legislation and processes. • Experience delivering service improvements and maintaining performance against key targets. • Excellent stakeholder management and communication skills. • The ability to analyse data, identify trends and implement effective solutions. • A collaborative leadership style with a strong focus on customer service and operational excellence. What's on Offer • 12-month contract • Negotiable rate/salary • Hybrid working arrangement • Opportunity to contribute to a high-profile transformation and performance agenda • Experience within a large and forward-thinking Local Authority Apply NowFor more information about this Business Partner – Corporate Collection and Support opportunity in Greater Manchester (Hybrid), please contact Thomas Nicholas on the Venn Group North Corporate Services Team.