Business Quality Manager

A well-established private bank is seeking a Business Standards & Quality Manager to join its Compliance / Training & Competence (T&C) function. This is an excellent opportunity for a Paraplanner or suitability reviewer looking to transition into a broader compliance-focused role, with clear progression into a T&C Supervisory position over time. The Role You will play a key role in ensuring high standards of advice and documentation across the business through detailed client file reviews. Working closely with advisers and T&C Supervisors, you will provide valuable feedback, identify trends, and contribute to training and coaching strategies. Key responsibilities include: • Conducting client file reviews to assess advice suitability and documentation quality • Delivering constructive feedback to advisers and identifying performance trends • Supporting T&C Supervisors with oversight and coaching initiatives • Maintaining and enhancing T&C processes and supervisory documentation • Assisting with projects and technical support alongside senior stakeholders • Ensuring adherence to regulatory standards and internal compliance frameworks About You • Experience in paraplanning, file review, or advice suitability assessment • Understanding of the Training & Competence (T&C) framework (desirable) • Knowledge of COBS, ICOBS and/or MCOB • Strong analytical skills with the ability to assess complex cases • Excellent communication skills, both written and verbal • Highly organised with the ability to manage workloads independently • Proactive, detail-oriented, and comfortable working with stakeholders across the business Qualifications • Level 4 Diploma (or equivalent) in Financial Planning or Investment Management required What’s on Offer • Competitive salary (£55k–£65k, with potential flexibility) • Discretionary bonus • Comprehensive benefits package (including private healthcare, pension, life assurance) • Hybrid working model (4 days office-based) • Strong career progression within the T&C / Compliance function This is a fantastic opportunity to move into a strategic compliance role within a highly reputable banking environment, offering both variety and long-term career development.