Business Support Officer

Business Support Officer • Location: S2, Sheffield • Job Type: Full-time, Temporary • Salary: £13.45 per hour We are seeking a dedicated Business Support Officer to join our team in Sheffield. This role is crucial in creating a high-quality and positive image of our service among customers, including the public and Funeral Directors, partners, and the wider community. The ideal candidate will provide a high-quality experience for customers, handling enquiries and complaints with professionalism and sensitivity. Day-to-day of the role: • Interact with customers via telephone, electronically, or face-to-face, ensuring prompt responses to enquiries and efficient purchasing of memorials. • Handle and resolve customer complaints with a professional and sympathetic approach, considering their religious, cultural, and individual needs. • Assist with chapel duties as required, providing support during services and ensuring all preparations meet the specific needs of the services. • Maintain a high degree of accuracy in data inputting and correspondence with customers, ensuring all information is up-to-date and correctly recorded. Required Skills & Qualifications: • Experience in customer services within a face-to-face environment, preferably involving interactions with bereaved individuals, though this is not essential. • Proficiency in Windows-based products is highly desirable. • Minimum of two years’ experience in a similar customer service role, dealing with the public and providing an efficient and empathetic front-line service. • Excellent communication skills, with the ability to handle sensitive situations delicately. • A flexible and sympathetic approach to work, aiming to meet the diverse needs of our customers and the service. Benefits: • Access to a dedicated consultant for ongoing support. • Secure, user-friendly online system for timesheet management. • Self-service portal for holiday requests, payslips, and employment documents. • Access to free training, discount clubs, healthcare options, and reward schemes. • Inclusion in pension schemes, paid holiday arrangements, and maternity benefits. • Opportunities to work with a range of leading UK employers across the public and private sectors. To apply for the Business Support Officer position, please submit your CV detailing your relevant experience and why you are interested in this role.