Car Park Administrator - LRI

To ensure a friendly and efficient service is provided to all customers demonstrating high standards of customer service at all times. To ensure that all staff have access to the appropriate resources and equipment to carry out their role. To ensure that staff complete their tasks to the standards determined in work schedules and to escalate any on-going issues to the appropriate Car Parks Supervisor as necessary. To carry out audits on the cash register and to keep paper audit trails, in line with the agreed timetable and take appropriate action where a shortfall in standards is identified. To carry out Car Parks training and/or assessment of staff where this is appropriate and necessary and to support the trainer. To monitor the performance of, and where necessary, coach less experienced members of the team to ensure standards are maintained. To ensure health and safety standards are maintained in the department and ensure effective implementation health and safety policies and procedures. To carry out risk assessments as requested with the support of managers where necessary. To assist in the development of safe work instructions where these are deemed necessary. To carry out health and safety inspections as necessary and to take corrective action where issues have been raised. To ensure all staff comply with relevant policies and procedures and in particular those that relate to UHL Car Parks Protocol. To manage, update, and track staff car parking permits through the digitalised parking portal system, ensuring accurate issuance, amendments, and record-keeping in accordance with the department's standards and policies. To monitor and resolve any issues related to staff parking permits within the digitalised parking portal, ensuring that all permit-related requests, changes, and cancellations are processed efficiently and accurately. To liaise with ward teams to ensure the efficient running of the service and meet with customers to resolve initial problems and queries. To ensure all record keeping and documentation is completed in a systematic and timely manner. To monitor maintenance standards within the car parks department, covered and where necessary liaise with the Estates Department to arrange repairs. To provide assistance to all site users on travel related issues. To ensure all systems are in place and utilised correctly for the recharging of car park spaces, this would include but is not limited to the setting up of invoices and liaison with payroll. To provide flexible cover for other team members when required. To promote effective communication throughout the department. Participate as a full member of the team, e.g. supporting and training other staff, participating in team meetings, working flexibly as required to cover other members of the team. Undertake other ad hoc duties as prescribed by manager and within scope of skill and capability. Undertake training courses, internal and external, relevant to the above duties. Job description Job responsibilities To ensure a friendly and efficient service is provided to all customers demonstrating high standards of customer service at all times. To ensure that all staff have access to the appropriate resources and equipment to carry out their role. To ensure that staff complete their tasks to the standards determined in work schedules and to escalate any on-going issues to the appropriate Car Parks Supervisor as necessary. To carry out audits on the cash register and to keep paper audit trails, in line with the agreed timetable and take appropriate action where a shortfall in standards is identified. To carry out Car Parks training and/or assessment of staff where this is appropriate and necessary and to support the trainer. To monitor the performance of, and where necessary, coach less experienced members of the team to ensure standards are maintained. To ensure health and safety standards are maintained in the department and ensure effective implementation health and safety policies and procedures. To carry out risk assessments as requested with the support of managers where necessary. To assist in the development of safe work instructions where these are deemed necessary. To carry out health and safety inspections as necessary and to take corrective action where issues have been raised. To ensure all staff comply with relevant policies and procedures and in particular those that relate to UHL Car Parks Protocol. To manage, update, and track staff car parking permits through the digitalised parking portal system, ensuring accurate issuance, amendments, and record-keeping in accordance with the department's standards and policies. To monitor and resolve any issues related to staff parking permits within the digitalised parking portal, ensuring that all permit-related requests, changes, and cancellations are processed efficiently and accurately. To liaise with ward teams to ensure the efficient running of the service and meet with customers to resolve initial problems and queries. To ensure all record keeping and documentation is completed in a systematic and timely manner. To monitor maintenance standards within the car parks department, covered and where necessary liaise with the Estates Department to arrange repairs. To provide assistance to all site users on travel related issues. To ensure all systems are in place and utilised correctly for the recharging of car park spaces, this would include but is not limited to the setting up of invoices and liaison with payroll. To provide flexible cover for other team members when required. To promote effective communication throughout the department. Participate as a full member of the team, e.g. supporting and training other staff, participating in team meetings, working flexibly as required to cover other members of the team. Undertake other ad hoc duties as prescribed by manager and within scope of skill and capability. Undertake training courses, internal and external, relevant to the above duties.