Care Coordinator

We’re Hiring: Care Coordinator Permanent, Full time Homebased with occasional office visits £26,000 per annum Do you thrive in a fast paced environment where you're delivering meaningful outcomes? We’re looking for a Care Coordinator to join our team and build relationships with healthcare workers and clients to create and fill rotas for private home care packages. Acacium Group are a leading global healthcare delivery partner and we are hiring a Care Coordinator. Part of Acacium Group, Ellea Nursing provides bespoke premium private care nationwide. We work with our service users to tailor care to support their exact requirements, no matter how unique their circumstances are. We provide holisitic support from professionals our clients can trust, whether it is temporary post-operative support, or a loved one requiring long-term palliative care in their own home, our team works with clients to create a care service tailored to their needs. About the Role In this role, you will: • Create and manage monthly rotas for private home care packages, ensuring maximum coverage and proactively managing gaps and last minute changes. • Provide exceptional customer service to our healthcare workers and private clients, responding to queries, concerns and changes in requirements with urgency and empathy. • Support onboarding and training arrangements for our healthcare workers and liaise with our internal teams on compliance requirements. What You’ll Bring We don’t expect perfection. If most of this sounds like you, we’d love to hear from you: • Customer focus and relationship building • Resilience and problem solving • Organisation and time management Why Join Us? • Your work will directly shape decisions that improve our services. • You’ll help us maximise value by ensuring data quality. • You’ll be part of a supportive team where new ideas are welcomed. • You’ll have opportunities to learn, grow, and develop your skills. Your Benefits • Pensions scheme, free mortgage broker service & life assurance • Wellbeing Benefits - Employee Assistance Programme. Digital Health & Wellbeing App. Mental, Social, Physical & Financial Workshops • Recognition Benefits. Long Service awards, Exceptional performance awards & Increasing holiday allowance • Discounts. Shopping, lifestyle & cinema discounts Experience We’re Looking For • Customer service over the phone and via email. • Proven experience managing a varied workload in a fast-paced environment. • Experience managing rotas or coordinating staff. If you don’t meet every requirement but believe you’d be a strong fit, please apply anyway, we value diverse experiences. Inclusion & Accessibility We are committed to creating a truly inclusive and diverse workplace where everyone feels valued, respected, and able to thrive. As an age-friendly and disability-confident employer, we welcome applications from people of all backgrounds, communities and ages, recognising unique skills, experience and perspectives individuals bring at every stage of their career. Guided by our core value of Putting People First, we are committed to fostering an inclusive culture and will consider flexible working options and reasonable adjustments wherever possible to suit individual needs. #INDENT2022