Care Navigator

• Answer incoming telephone calls promptly and professionally in line with Practice protocol. • Book, amend or cancel appointments face to face and over the phone, signposting patients to appropriate services. • Check patients in for appointments and direct them to the appropriate waiting area. • Receive and record requests for home visits and District Nurse visits, accurately relaying messages. • Monitor clinics, informing patients of delays and updating clinicians when late visits or additional appointments are added. • Order ambulances as requested by clinicians. • Provide an effective handover of outstanding matters to incoming reception staff at the end of each shift. • Act as a chaperone for clinicians when required. • Contact patients on behalf of clinicians to arrange follow-up appointments, prescription collections and to relay test results where appropriate. • Complete patient registrations and accurately enter details onto the clinical system. • Input data from new patient health questionnaires. • Process changes to patients personal details, such as address and contact numbers. • Receive and record payments for medicals, insurance reports and other chargeable services. • Maintain an adequate supply of Practice leaflets, new patient questionnaires, change of address forms etc., printing more when needed. • Provide flexible cover across all Care Navigator roles, including branch surgeries. • Work in accordance with all Practice policies and procedures. • Carry out general administrative duties as required, including scanning, photocopying and processing documents. • Complete the Care Navigator EMIS and Docman tasks. • Receive deliveries and direct them to the appropriate department. • Maintain a clean, tidy and welcoming reception and waiting area. • Ensure building security, maintaining thorough knowledge of doors, windows, alarms and access fobs. Job description Job responsibilities • Answer incoming telephone calls promptly and professionally in line with Practice protocol. • Book, amend or cancel appointments face to face and over the phone, signposting patients to appropriate services. • Check patients in for appointments and direct them to the appropriate waiting area. • Receive and record requests for home visits and District Nurse visits, accurately relaying messages. • Monitor clinics, informing patients of delays and updating clinicians when late visits or additional appointments are added. • Order ambulances as requested by clinicians. • Provide an effective handover of outstanding matters to incoming reception staff at the end of each shift. • Act as a chaperone for clinicians when required. • Contact patients on behalf of clinicians to arrange follow-up appointments, prescription collections and to relay test results where appropriate. • Complete patient registrations and accurately enter details onto the clinical system. • Input data from new patient health questionnaires. • Process changes to patients personal details, such as address and contact numbers. • Receive and record payments for medicals, insurance reports and other chargeable services. • Maintain an adequate supply of Practice leaflets, new patient questionnaires, change of address forms etc., printing more when needed. • Provide flexible cover across all Care Navigator roles, including branch surgeries. • Work in accordance with all Practice policies and procedures. • Carry out general administrative duties as required, including scanning, photocopying and processing documents. • Complete the Care Navigator EMIS and Docman tasks. • Receive deliveries and direct them to the appropriate department. • Maintain a clean, tidy and welcoming reception and waiting area. • Ensure building security, maintaining thorough knowledge of doors, windows, alarms and access fobs.