Care Navigator

• Open up surgery, switching on clinicians PCs and ensuring everything is set up for the day • Ensure building security, have thorough knowledge of doors, windows and alarms • Keep reception and waiting rooms areas tidy • Booking appointments face to face and over the phone and signposting to ensure the patient is booked with the right person, in the right place at the right time • Checking patients in for appointments and directing to appropriate waiting area • Receiving and recording requests for home visits, DN visits, telephone consultations and taking messages • Giving normal test results to patients or chasing up when necessary • Access incoming emails via generic inbox , online consultations and web contacts signposting and taking all the appropriate actions • Work face-to-face as part of the CMP urgent care team currently based at Ethelbert Road - to ensure triage and administrative lists are dealt with appropriately • Completing patient registrations and adding details on to the computer when necessary • Data input of new patient questionnaires • Supporting GP Links processes such as preparing notes for sending off, filing incoming notes and ensuring filed medical records are accurately stored • Process patients change of address, numbers, etc. • Process prescription requests in accordance with practice guidelines including filing prescriptions and recording in pharmacy book • Filing prescriptions and recording in pharmacy book • Handing completed repeat prescriptions to patients, checking name and address • Receiving and recording payments for medicals, insurance reports, etc • General administrative tasks • Making sure there is good supply of, and printing when necessary, practice leaflets, new patient questionnaires, change of address forms etc • Monitoring the clinics and letting patients know when delays and clinicians when late visits, etc added • Completing DN referrals and emailing to referral centre • Helping to assist with general enquiries • Answer incoming calls in a timely manner as per practice protocol • Check room availability for all clinicians each day and ensure check in screen shows any changes • Be able to cover all care navigator roles as required including extended hour surgeries • Have knowledge of and work in accordance with practice policies and procedures • Pulling/filing notes as necessary • Scan and photocopy as required • Ensure post and clinical forms are correctly filed and waiting for collection • Ensuring accurate recording of information using the practice clinical systems • Ensuring effective handover of matters outstanding to the incoming receptionists at end of shift • Make sure post tray is cleared every evening • Complete team EMIS & DOCMAN tasks • Contacting patients on the doctors behalf to arrange follow up appointments, prescription collections, test results etc • Ordering ambulances as and when required by the clinician • Chaperone for clinicians • Greeting visitors and asking them to sign the visitors book, informing appropriate managers/colleagues of their presence and, when necessary, show or direct them to the appropriate place ensuring passes/fobs are returned on leaving CMP • Adding patient lists to the practice computer system for visiting consultants/therapists • Passing on correct contact information when patients enquire about non CMP clinics • Taking deliveries or directing to relevant department • Any other duties commensurate with the role The above list of duties is not exhaustive and may be subject to change as deemed necessary Job description Job responsibilities • Open up surgery, switching on clinicians PCs and ensuring everything is set up for the day • Ensure building security, have thorough knowledge of doors, windows and alarms • Keep reception and waiting rooms areas tidy • Booking appointments face to face and over the phone and signposting to ensure the patient is booked with the right person, in the right place at the right time • Checking patients in for appointments and directing to appropriate waiting area • Receiving and recording requests for home visits, DN visits, telephone consultations and taking messages • Giving normal test results to patients or chasing up when necessary • Access incoming emails via generic inbox , online consultations and web contacts signposting and taking all the appropriate actions • Work face-to-face as part of the CMP urgent care team currently based at Ethelbert Road - to ensure triage and administrative lists are dealt with appropriately • Completing patient registrations and adding details on to the computer when necessary • Data input of new patient questionnaires • Supporting GP Links processes such as preparing notes for sending off, filing incoming notes and ensuring filed medical records are accurately stored • Process patients change of address, numbers, etc. • Process prescription requests in accordance with practice guidelines including filing prescriptions and recording in pharmacy book • Filing prescriptions and recording in pharmacy book • Handing completed repeat prescriptions to patients, checking name and address • Receiving and recording payments for medicals, insurance reports, etc • General administrative tasks • Making sure there is good supply of, and printing when necessary, practice leaflets, new patient questionnaires, change of address forms etc • Monitoring the clinics and letting patients know when delays and clinicians when late visits, etc added • Completing DN referrals and emailing to referral centre • Helping to assist with general enquiries • Answer incoming calls in a timely manner as per practice protocol • Check room availability for all clinicians each day and ensure check in screen shows any changes • Be able to cover all care navigator roles as required including extended hour surgeries • Have knowledge of and work in accordance with practice policies and procedures • Pulling/filing notes as necessary • Scan and photocopy as required • Ensure post and clinical forms are correctly filed and waiting for collection • Ensuring accurate recording of information using the practice clinical systems • Ensuring effective handover of matters outstanding to the incoming receptionists at end of shift • Make sure post tray is cleared every evening • Complete team EMIS & DOCMAN tasks • Contacting patients on the doctors behalf to arrange follow up appointments, prescription collections, test results etc • Ordering ambulances as and when required by the clinician • Chaperone for clinicians • Greeting visitors and asking them to sign the visitors book, informing appropriate managers/colleagues of their presence and, when necessary, show or direct them to the appropriate place ensuring passes/fobs are returned on leaving CMP • Adding patient lists to the practice computer system for visiting consultants/therapists • Passing on correct contact information when patients enquire about non CMP clinics • Taking deliveries or directing to relevant department • Any other duties commensurate with the role The above list of duties is not exhaustive and may be subject to change as deemed necessary