Care Navigator/Receptionist

Job Summary To support the practice team by signposting patients to the appropriate healthcare professional or service, working as part of the practices multidisciplinary team. The care navigator will also be expected to undertake reception duties as part of the role including triaging all requests, supporting the administrative team in delivering a polite and professional service to the entitled patient population. Primary Key responsibilities: The following are the core responsibilities of the Care Navigator. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels and training: Process and effectively signpost patients to the appropriate healthcare professional, depending on the presenting condition Maintain and monitor the practice appointment system Answer incoming phone calls, transferring calls or dealing with the callers request appropriately Maintain and Monitor all online requests/Econsults are action in a timely manner Initiating contact with and responding to, requests from patients, team members and external agencies Clinically code data on TPP System 1 accurately Photocopy documentation as required Data entry of new and temporary registrations and relevant patient information as required Ensure all queries for online registrations are actioning promptly Input data into patients healthcare records as necessary Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team Manage all queries as necessary in an efficient manner Carry out system searches as requested Maintain a clean, tidy, effective working area at all times Monitor and maintain the reception area and notice boards Support all Practice staff with general tasks as requested Participate in audit as directed by the audit lead Support Care Navigators/Administrators, providing cover and flexibilty and during staff absences to cover Monday -Friday and Saturdays Action incoming emails and correspondence as necessary Scan patient related documentation and attach scanned documents to patients healthcare records and code accurately. Complete opening and closing procedures in accordance with the duty rota As required support POD Team in the management of repeat prescriptions, ensuring they are processed accurately and efficiently. Produce, maintain and participate in the Care Navigators rota for lunch and out of hours cover Undertake all mandatory training and induction programs, and ensuring all mandatory training is maintained and up to date Support the with the Patient Participation Group related matters Support the health promotion lead and display promotional material on the allocated noticed boards and in the waiting room To liaise and arrange meetings as required and to attend meetings and take minutes To retrieve medical records and assist the completion of medical/insurance records Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed Contribute to public health campaigns (e.g., flu clinics) through advice or direct care Job description Job responsibilities Job Summary To support the practice team by signposting patients to the appropriate healthcare professional or service, working as part of the practices multidisciplinary team. The care navigator will also be expected to undertake reception duties as part of the role including triaging all requests, supporting the administrative team in delivering a polite and professional service to the entitled patient population. Primary Key responsibilities: The following are the core responsibilities of the Care Navigator. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels and training: Process and effectively signpost patients to the appropriate healthcare professional, depending on the presenting condition Maintain and monitor the practice appointment system Answer incoming phone calls, transferring calls or dealing with the callers request appropriately Maintain and Monitor all online requests/Econsults are action in a timely manner Initiating contact with and responding to, requests from patients, team members and external agencies Clinically code data on TPP System 1 accurately Photocopy documentation as required Data entry of new and temporary registrations and relevant patient information as required Ensure all queries for online registrations are actioning promptly Input data into patients healthcare records as necessary Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team Manage all queries as necessary in an efficient manner Carry out system searches as requested Maintain a clean, tidy, effective working area at all times Monitor and maintain the reception area and notice boards Support all Practice staff with general tasks as requested Participate in audit as directed by the audit lead Support Care Navigators/Administrators, providing cover and flexibilty and during staff absences to cover Monday -Friday and Saturdays Action incoming emails and correspondence as necessary Scan patient related documentation and attach scanned documents to patients healthcare records and code accurately. Complete opening and closing procedures in accordance with the duty rota As required support POD Team in the management of repeat prescriptions, ensuring they are processed accurately and efficiently. Produce, maintain and participate in the Care Navigators rota for lunch and out of hours cover Undertake all mandatory training and induction programs, and ensuring all mandatory training is maintained and up to date Support the with the Patient Participation Group related matters Support the health promotion lead and display promotional material on the allocated noticed boards and in the waiting room To liaise and arrange meetings as required and to attend meetings and take minutes To retrieve medical records and assist the completion of medical/insurance records Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed Contribute to public health campaigns (e.g., flu clinics) through advice or direct care