Care Navigator

• Receive, assist and direct patients in accessing the appropriate services in a courteous, efficient and effective way • Undertake a variety of administrative duties to assist in the smooth running of the Practice • Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice • Issuing patient on-line access passwords • Deal with all general enquiries, explain Practice procedures to patients • Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. • Make appointments and telephone consultations ensuring callers are directed to the appropriate healthcare professionals • Enter requests for home visits onto SystmOne, ensuring careful recording of all relevant details • Communicate test results appropriately being aware of confidentiality at all times • Handle repeat prescription requests and ensure that they are ready for collection by the patient within 24 hours • Advise patients of relevant charges for private (non NHS) services, accept payment and issue receipts for same. • Undertake chaperone duties during clinical examinations as required • Enter patient information on to the computer as required. • Ensure the kitchen is kept clean and tidy and the dishes are cleaned and put away as required. • Keep the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter • Providing clerical assistance to Practice staff as required, including scanning, coding, filing and photocopying • Ensure Practice is closed down safely at night to include closing of window and shutters Job description Job responsibilities • Receive, assist and direct patients in accessing the appropriate services in a courteous, efficient and effective way • Undertake a variety of administrative duties to assist in the smooth running of the Practice • Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice • Issuing patient on-line access passwords • Deal with all general enquiries, explain Practice procedures to patients • Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. • Make appointments and telephone consultations ensuring callers are directed to the appropriate healthcare professionals • Enter requests for home visits onto SystmOne, ensuring careful recording of all relevant details • Communicate test results appropriately being aware of confidentiality at all times • Handle repeat prescription requests and ensure that they are ready for collection by the patient within 24 hours • Advise patients of relevant charges for private (non NHS) services, accept payment and issue receipts for same. • Undertake chaperone duties during clinical examinations as required • Enter patient information on to the computer as required. • Ensure the kitchen is kept clean and tidy and the dishes are cleaned and put away as required. • Keep the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter • Providing clerical assistance to Practice staff as required, including scanning, coding, filing and photocopying • Ensure Practice is closed down safely at night to include closing of window and shutters