CargoWise Support Operator

We are recruiting for a CargoWise Support Operator to join our client’s team based near Heathrow. This is an excellent opportunity for someone with a background in the freight industry who has hands-on experience with CargoWise and is looking to transition into an IT support-focused role. Working Hours: Monday to Friday Salary: £33,000 – £35,000 Working Hours: Monday to Friday Key Responsibilities • Deliver first-line support for CargoWise users, resolving system errors, access issues, and general queries • Manage and track support tickets through to resolution within agreed service levels • Escalate complex issues to second-line or external support when required • Assist with CargoWise projects, including system upgrades, integrations, and implementations • Support testing processes, including UAT and post-implementation reviews • Maintain system documentation and user guides • Provide support across Microsoft Office applications such as Outlook, Excel, Word, and Teams • Offer basic network and infrastructure support, troubleshooting connectivity issues • Liaise with external IT suppliers, including coordination and procurement tasks • Monitor system performance and identify opportunities for improvement or automation • Provide user training and guidance to enhance system usage Personal Attributes • Strong attention to detail with a logical approach to problem-solving • Clear communication skills, able to explain technical issues to non-technical users • Organised and able to manage multiple priorities effectively • Proactive, adaptable, and resilient in a busy environment • Analytical mindset with strong problem-solving ability • Team-focused with a commitment to high service standards • Willing to learn and adapt to new technologies • Professional and trustworthy when handling sensitive information Qualifications and Experience • Proven CargoWise experience is essential • Experience supporting or delivering system-related projects • Good working knowledge of Microsoft Office, particularly Excel • Basic understanding of IT • Experience using helpdesk or ticketing systems is advantageous If you have the relevant experience and are looking to develop your career within a dynamic logistics environment, we would be keen to hear from you. Please apply with your CV.