Casualty Litigated Claims Handler

The Claims Handler will manage a caseload of EL/PL delegated authority fixed fee cases on behalf of a number of insurance clients, working in conjunction with a Technical Support Lawyer who will be involved in setting strategies and making liability decisions, as well as responsible for their technical development. The role requires a forensic and analytical approach to the issues, together with experience and/or appreciation of the documents and evidence required in these types of cases. The work type likely to feature in the case load are Pre-action disclosure files, Infant Approval Hearings and EL/PL files handled on a Delegated Authority basis. In addition the Assistant File Handler will support File Handlers on tasks within their caseloads. Key Responsibilities • Considering and responding to Applications for Pre-action disclosure • Handling matters in accordance with client SLA’s • Instructing Counsel/advocate • Reviewing evidence • Legal Research • Negotiations/ Drafting Payments into Court • Dealing with routine correspondence • Initial review and setting strategy for the management of the claim • Reviewing matters throughout • CRU • Dealing with disclosure • Reviewing evidence (including medical / personnel records) • Conducting investigations with Insured’s / obtaining witness statements • Liaising with parties involved in claims including the insured, Claimant Solicitors and witnesses • Instructing Counsel / Experts • Attending conferences and Trials with Counsel and note taking • Dealing with routine correspondence • Reviewing quantum • Drafting Tomlin Orders and Consent Orders • Draft Cost schedules • Dealing with general or straightforward queries • Telephone chasing activities • Filing out Allocation Questionnaires and witness summon • Ensuring compliance with the SRA Standards & Regulations. Working Hours: 35 hours per week Monday – Friday 9am – 5pm with 1 unpaid hour for lunch. Primary location for this role is Parklands, Bolton Office - 1 day a week in office. Skills, Knowledge and Expertise • Self-confident with good telephone and communication skills with people at all levels inside and outside the business • An ability to organise and prioritise tasks using initiative • Calm under pressure with the ability to re-prioritise and delegate effectively when required • An ability to maintain attention to detail when dealing with repetitive tasks • Good Literacy and IT skills • Good team worker with the flexibility to do what is required to get a result and ensure client service levels are met • Ability to work effectively within the Keoghs Shared Behaviour framework • Contributes actively to an environment in which colleagues work cooperatively with each other. • Ability to meet performance targets • Positive, confident and enthusiastic • Excellent listening, verbal and written communication skills • Good client care skills and evidence of working to client guidelines on a delegated basis • Ability to prioritise work, keep to deadlines and work under pressure • High level of analytical skills • Previous personal injury file handling experience • Legal Education- ILEX, LPC or equivalent work experience • Experience of handling a caseload of EL/PL files would be advantageous. Benefits • Davies Incentive Plan • 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) • Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining. • Simply Health Care Cash Plan • WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing • Death in Service • Critical Illness Cover • PHI/Income Protection (Private health insurance) • Pension Contribution based 5% Employee / 3% Employer • Employee Resource Groups • Employee Volunteering Programme • Cycle to Work Scheme* • Tech Scheme* • Season Ticket Loan* • Gym Flex* • Access to Online Discount Sites • Discounted Gourmet Society Membership • Discounted Tickets for Merlin Attractions nationwide • Discounts at local retail outlets * after successfully completing probation