Claims Handler – EL & PL

The claims handler will be responsible for managing a caseload of PL & EL claims up to a reserve value of £30,000. This includes personal injury, product liability and property damage. The handler will manage the claim from inception to settlement pre litigation. Key Responsibilities • To pro-actively manage a caseload of Public Liability, Employers Liability, Product Liability & Property Damage claims • Maintain accurate data on relevant case management system • Comply with set client SLA’s • Ensure quality service standards and productivity levels are maintained to a high standard • Allocate new claims and set strategies • Carry out supervisory tasks appropriate to level • Assist with training and mentoring team members • Undertake appropriate additional tasks provided by the Team Leader • Attend Client review meetings and assist with client project work where applicable • Build and maintain excellent relationships with Clients Skills, Knowledge and Expertise • Minimum 2 years casualty claims handling experience • Experience dealing with quantum up to £25k • Excellent attention to detail • Strong communication and negotiation skills • Strong organisational skills • Supervisory experience is desirable • Excellent client care and customer service skills • Ability to manage own volume workload via task management • Ability to work as a team and independently Benefits • Davies Incentive Plan • 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) • Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining. • Simply Health Care Cash Plan • WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing • Death in Service • Critical Illness Cover • PHI/Income Protection (Private health insurance) • Pension Contribution based 5% Employee / 3% Employer • Employee Resource Groups • Employee Volunteering Programme • Cycle to Work Scheme* • Tech Scheme* • Season Ticket Loan* • Gym Flex* • Access to Online Discount Sites • Discounted Gourmet Society Membership • Discounted Tickets for Merlin Attractions nationwide • Discounts at local retail outlets * after successfully completing probation