Claims Handler

Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. Overview Are you ready to take on a rewarding role in claims recovery? Join Strata Solicitors, Gallagher Bassett’s in-house law firm, as a PropertyRecovery Claims Handler, where you’ll manage your own caseload within our growing Property Recovery Team. This is an exciting opportunity to be part of a new and expanding team, with plenty of opportunities for the right candidate to develop and grow their career. At Strata Solicitors, we celebrate successes, provide recognition to our employees, and offer career development opportunities to help you achieve your full potential. You’ll have the chance to work with a variety of client types and industry-leading professionals, all while contributing to a high-performance team devoted to continuous improvement and innovation. How you'll make an impact In this role, you’ll handle property recovery claims from start to finish, ensuring timely and effective outcomes. Your responsibilities will include: • Opening claims on the office case management system and conducting initial enquiries. • Sending letters of claim and negotiating settlements with third parties and third-party insurers via telephone and correspondence. • Issuing court proceedings when required and managing litigated claims to settlement or conclusion. • Ensuring full compliance with office protocols, client service level agreements, and key performance indicators on all claims. • Maintaining 100% data integrity compliance on the office case management system for all handled claims. • Supporting the team to achieve and maintain compliance with all office protocols and client expectations. • Delegating and supervising appropriate tasks to Claims Administration Assistants. • Ensuring full compliance with financial transactions and Solicitors Accounts Rules. • Maximising fee-earning opportunities without compromising client recoveries. About You Here’s what you’ll bring to the role: Essential: • Experience in property or motor recovery handling within a legal claims management environment. • Demonstrable self-motivation and initiative. • The ability to work independently within a defined structure and collaborate effectively with peers and managers. • Clear and professional communication skills. • Eligible to work in the UK. Desirable: • A Law degree or Insurance Qualification (or equivalent). #LI-PH1 Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: • Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days • Defined contribution pension scheme, which Gallagher will also contribute to • Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x • Income protection, we’ll cover up to 50% of your annual income, with options to top up • Health cash plan or Private medical insurance Other benefits include: • Three fully paid volunteering days per year • Employee Stock Purchase plan, offering company shares at a discount • Share incentive plan, HMRC approved, tax effective, stock purchase plan • Critical illness cover • Discounted gym membership, with over 3,000 gyms nationally • Season ticket loan • Access to a discounted voucher portal to save money on your weekly shop or next big purchase • Emergency back-up family care • And many more… We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with . 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