Claims Team Leader

An experienced Claims Handler/Insurance professional with a Supervisory/Management background is required to join a leading Global Loss Adjusters providing Loss Adjusting, Claims and Risk Management Services with a focus on Speciality Markets and Complex Commercial where you will oversee a team of specialist claims handlers. You will provide Management support ensuring the success of the team. Key responsibilities: • Provide management support to a team of claims handlers • Lead and manage the team to ensure they are providing an exceptional customer service within SLA's • Oversee and monitor the lifecycle of the teams claims handling • Manage the team workload as well as holidays/absences • Carry out 1:1 meetings and complete appraisals • Identify training needs and implement necessary training as required • Handle complaint calls received by the team • Motivate the team ensuring targets and personal goals are achieved About you: • Proven experience as a Team Leader or Supervisor • Strong Management skills • Insurance Claims background/experience • Excellent communication skills, being able to communicate clearly in a structured manner to individuals and a team • Decision making skills • Enjoy working in a fast-pace, pressured environment • Good working knowledge of Word and Excel • Industry qualifications or working towards Salary and Benefits: This is a full-time, permanent role Monday to Friday 9am-5pm, Office based, in addition to a competitive annual basic salary you will also receive an excellent benefits package including private healthcare scheme, pension, life assurance and health insurance, 25 days holiday plus bank holidays