Clerical Officer - Outpatient Appointment Services

Duties will include, but not be limited to: • Maintain good communication skills when dealing with colleagues, patients, relatives, carers and other health care professions. • Constructively managing barriers to effective communication. • Maintain confidentiality at all times, as required by legislation and Trust Policy. • Demonstrate own duties to new starters and agency staff. • Work with the Outpatient Business Support Managers to develop procedures to support an efficient and effective outpatient appointment service. • Provide flexible cover for colleagues as required to ensure the provision of an efficient Outpatient appointment booking service. • Ensure any changes to patient demographic details are updated immediately on trust systems. • Maintain the integrity of data/information using agreed procedure. • Maintain a high standard of patient care by adhering to trust values at all time Job description Job responsibilities Duties will include, but not be limited to: • Maintain good communication skills when dealing with colleagues, patients, relatives, carers and other health care professions. • Constructively managing barriers to effective communication. • Maintain confidentiality at all times, as required by legislation and Trust Policy. • Demonstrate own duties to new starters and agency staff. • Work with the Outpatient Business Support Managers to develop procedures to support an efficient and effective outpatient appointment service. • Provide flexible cover for colleagues as required to ensure the provision of an efficient Outpatient appointment booking service. • Ensure any changes to patient demographic details are updated immediately on trust systems. • Maintain the integrity of data/information using agreed procedure. • Maintain a high standard of patient care by adhering to trust values at all time