Clerical Officer/Receptionist

Arrive and depart patients on LE2.2 , ensure all procedure coding is completed and the correct RTT outcome status is completed . Follow departmental DNA Policy in respect of any patient failing to attend clinic ensuring standard letters are sent where appropriate and that the information is entered on LE2.2. Arrange face-to-face follow-up appointments at request of clinic staff taking care to record specific instructions and book to the correct condition clinics in line with booking protocols. Populate DNA letters to patients/GPs for non-attendees. Produce patient/GP clinic letters through Open Eyes following clinical evaluation outcome. Book interpreter/language line and link workers as necessary. To provide day to day clerical support to the Failsafe Officers /Senior Booking teams. Follow Health Records Services procedures for adding patients on an Outpatient / Day Case waiting List. Respond to request for patients who require transport for their attendance at the hospital. Escalate any patient safety / welfare issues immediately to line manager/supervisors. Ensure enough stationery is available for the smooth running of the department. Actively assist in promoting and fostering good working relationships both within and outside the Trust. Participate in the implementation of new working practices Job description Job responsibilities Arrive and depart patients on LE2.2 , ensure all procedure coding is completed and the correct RTT outcome status is completed . Follow departmental DNA Policy in respect of any patient failing to attend clinic ensuring standard letters are sent where appropriate and that the information is entered on LE2.2. Arrange face-to-face follow-up appointments at request of clinic staff taking care to record specific instructions and book to the correct condition clinics in line with booking protocols. Populate DNA letters to patients/GPs for non-attendees. Produce patient/GP clinic letters through Open Eyes following clinical evaluation outcome. Book interpreter/language line and link workers as necessary. To provide day to day clerical support to the Failsafe Officers /Senior Booking teams. Follow Health Records Services procedures for adding patients on an Outpatient / Day Case waiting List. Respond to request for patients who require transport for their attendance at the hospital. Escalate any patient safety / welfare issues immediately to line manager/supervisors. Ensure enough stationery is available for the smooth running of the department. Actively assist in promoting and fostering good working relationships both within and outside the Trust. Participate in the implementation of new working practices