Client Referral Advisor

Job Title: Client Referral Advisor Location: NHS Talking Therapies, Coventry Salary:£25,760 per annum (NHS Band 3) Hours: Full time 37.5 hours per week Why join the team? As a Client Referral Advisor, you will be based at CWW Mind in Coventry, working alongside experienced clinicians and develop a strong understanding of NHS Talking Therapies and the patient journey. This role is ideal for someone with a genuine interest in mental health and psychological therapies who is passionate about providing an excellent referral and access service. We are looking for someone who is committed to making every contact a positive experience and ensuring that each person receives a supportive, professional and compassionate service. Key Responsibilities include: • To be the first point of contact for the general public and health professionals and deal with them in a sensitive and professional manner maintaining confidentiality at all times. • To manage the client journey from point of referral to booked assessment. • On occasion it will be necessary to gather sensitive information from clients who may be very distressed and disclose potential risk to self or others. • Work closely with Duty Therapist, ensuring appropriate escalation when there is disclosure of risk-related issues by the client/caller. • To ensure that all relevant up to date client information is entered onto the appropriate database. This may include clinical information which will need to be recorded accurately and concisely. • To ensure where appropriate processes are followed to book individuals into an assessment with a therapist. To take messages and ensuring these reach the appropriate member of staff using agreed procedures. Essential criteria include: • Enjoys working in a busy, varied environment and adapts quickly to changing priorities and processes. • Excellent communication skills, both verbal and written. • Highly organised, with strong time management skills and the ability to prioritise. • Mental health support experience is desirable. • Confident using multiple computer systems, with excellent IT skills and the ability to learn new systems quickly • Has experience working with a wide range of people and is committed to providing inclusive, respectful support. • Good time management & organisational skills. • Demonstrates excellent attention to detail. • Commitment to valuing fair access & diversity. • Flexible approach to working. What We Can Offer You: The following are just some of the benefits that Coventry and Warwickshire Mind offer its employees: • Annual Leave- 25 days plus bank holidays plus an extra day for every 2 completed holiday years service, to a maximum of 5 additional days after ten holiday years of service (pro-rata). • Wellbeing Day- Every employee receives the benefit of a Wellbeing Day, each year, which can be booked if you feel you need a day to take care of your own mental health and wellbeing. • Life Insurance Policy- All employees of Coventry and Warwickshire Mind are covered by a Life Insurance policy. You will be auto enrolled onto the scheme from day one of service and are covered for the duration of your working life with the organisation or until your 75th birthday, if still employed by CW Mind. The cover is for a payment of 2 x gross salary (tax free), should you die whilst in service with CW Mind. • Employee Development- Active encouragement not only to assist performance in the current role but also for the benefit of personal development via various means. • Pension- Minimum 5% employee contribution and 3% employer contribution, with an ethical investment policy option. • Sick pay- On passing the probationary period, Coventry and Warwickshire Mind employees will be entitled to paid sick leave. Closing date: Monday 03rd August 2026 Interview dates: Monday 10th August and Tuesday 11th August 2026, with further interviews after the closing date. Only successful applicants will be notified. We reserve the right to close the application window early and without notice should a suitable number of applications be received. Coventry and Warwickshire Mind values diversity and difference. We welcome applicants from all sections of the community, particularly under-represented groups and people with lived experience of mental health issues. Coventry and Warwickshire Mind is a leading mental health service provider and an equal opportunities employer. Job description Job responsibilities Job Title: Client Referral Advisor Location: NHS Talking Therapies, Coventry Salary:£25,760 per annum (NHS Band 3) Hours: Full time 37.5 hours per week Why join the team? As a Client Referral Advisor, you will be based at CWW Mind in Coventry, working alongside experienced clinicians and develop a strong understanding of NHS Talking Therapies and the patient journey. This role is ideal for someone with a genuine interest in mental health and psychological therapies who is passionate about providing an excellent referral and access service. We are looking for someone who is committed to making every contact a positive experience and ensuring that each person receives a supportive, professional and compassionate service. Key Responsibilities include: • To be the first point of contact for the general public and health professionals and deal with them in a sensitive and professional manner maintaining confidentiality at all times. • To manage the client journey from point of referral to booked assessment. • On occasion it will be necessary to gather sensitive information from clients who may be very distressed and disclose potential risk to self or others. • Work closely with Duty Therapist, ensuring appropriate escalation when there is disclosure of risk-related issues by the client/caller. • To ensure that all relevant up to date client information is entered onto the appropriate database. This may include clinical information which will need to be recorded accurately and concisely. • To ensure where appropriate processes are followed to book individuals into an assessment with a therapist. To take messages and ensuring these reach the appropriate member of staff using agreed procedures. Essential criteria include: • Enjoys working in a busy, varied environment and adapts quickly to changing priorities and processes. • Excellent communication skills, both verbal and written. • Highly organised, with strong time management skills and the ability to prioritise. • Mental health support experience is desirable. • Confident using multiple computer systems, with excellent IT skills and the ability to learn new systems quickly • Has experience working with a wide range of people and is committed to providing inclusive, respectful support. • Good time management & organisational skills. • Demonstrates excellent attention to detail. • Commitment to valuing fair access & diversity. • Flexible approach to working. What We Can Offer You: The following are just some of the benefits that Coventry and Warwickshire Mind offer its employees: • Annual Leave- 25 days plus bank holidays plus an extra day for every 2 completed holiday years service, to a maximum of 5 additional days after ten holiday years of service (pro-rata). • Wellbeing Day- Every employee receives the benefit of a Wellbeing Day, each year, which can be booked if you feel you need a day to take care of your own mental health and wellbeing. • Life Insurance Policy- All employees of Coventry and Warwickshire Mind are covered by a Life Insurance policy. You will be auto enrolled onto the scheme from day one of service and are covered for the duration of your working life with the organisation or until your 75th birthday, if still employed by CW Mind. The cover is for a payment of 2 x gross salary (tax free), should you die whilst in service with CW Mind. • Employee Development- Active encouragement not only to assist performance in the current role but also for the benefit of personal development via various means. • Pension- Minimum 5% employee contribution and 3% employer contribution, with an ethical investment policy option. • Sick pay- On passing the probationary period, Coventry and Warwickshire Mind employees will be entitled to paid sick leave. Closing date: Monday 03rd August 2026 Interview dates: Monday 10th August and Tuesday 11th August 2026, with further interviews after the closing date. Only successful applicants will be notified. We reserve the right to close the application window early and without notice should a suitable number of applications be received. Coventry and Warwickshire Mind values diversity and difference. We welcome applicants from all sections of the community, particularly under-represented groups and people with lived experience of mental health issues. Coventry and Warwickshire Mind is a leading mental health service provider and an equal opportunities employer.