Client Relationship Manager

OTE £45,000+ The Role • Generate referrals from existing clients by telephone, email, LinkedIn and face to face based activity • Manage and grow a portfolio of warm clients, building on established relationships and maximise current opportunities and identify new ones • Take ownership of ongoing account management, ensuring a consistently high level of customer service and client satisfaction • Attend off site client meetings and hospitality events to strengthen relationships and support business development Responsibilities • To work to a strategy for new business development and account growth • Profile existing accounts to understand any cross and upsell opportunities • Develop understanding of client requirements to design and implement effective commercial strategies and key drivers that support business growth • Monitor account performance, using insights and data to identify trends, inform strategy and drive continuous improvement Communication • To provide verbal and written communication about our products and services to agencies. • Utilise social media such as Linkedin where appropriate to increase exposure and the individual in their accounts. • To advise and assist clients regarding industry legislation • Proactively engage clients through regular check-ins, reviews and strategic conversations. • Handle incoming telephone and email enquiries from prospective agencies • Collaborative approach, working effectively with internal teams to deliver client objectives Organisation's Culture • To promote the culture by demonstrating knowledge, value add and professionalism • Represent the client at client meetings and events, showcasing the company’s culture and strengthening its reputation • Advocates of the brand - “market leaders” • Ensure all client touchpoints reflect a consistent, positive, and professional brand experience • Champion client feedback internally, helping to continuously improve services in line with a culture of growth and excellence Skillset • Excellent relationship-building skills, with the ability to establish trust and credibility with clients at all levels • Strong communication skills, both written and verbal, with a confident and professional approach • Commercially minded, with the ability to identify growth opportunities and maximise account value • Proactive and results-driven, with a focus on delivering measurable outcomes • Track record of working towards sales KPI’s including calls • Hands-on experience with multiple sales techniques (including cold calls) • Organised, with the ability to manage multiple client accounts and priorities simultaneously • Experience with CRM software • Resilient and adaptable, able to thrive in a fast-paced and evolving environment