Clinic Supervisor (ERS)

Act in line with escalation procedures to ensure the Support and Service Managers are aware of any service issues or risks and concerns raised by a service user. Ensure that issues with capacity or the delivery of waiting time targets are escalated immediately to the Assistant Service Manager in line with procedures. Daily supervision and co-ordination of staff to meet the needs of the service. Demonstrate leadership skills to promote employee engagement and wellbeing of team members. Proactively manage variances in activity ensuring that staffing levels are appropriate to the service needs. Maintain strong working relationships with the Service Management teams, ensuring that service issues or risks are escalated. Undertake all duties allocated by the Assistant Service Manager as appropriate to the role e.g. planning staff rotas and cover, supporting small projects. Work autonomously and as part of a team, to organise own workload and prioritise urgent matters e.g. staffing shortfalls, delays in service. Participate in rotational requirements to support the needs of the service, putting patient services before personal preferences. Provide cover during periods of annual leave and sickness for other administrative staff. Support the Assistant Service Manager with the recruitment of Clinic Administrators and Support Staff e.g. shortlisting, interviews. Order stationery as appropriate to the needs of the service. This job description is not intended to be exhaustive but reflects the main responsibilities of the post holder. Other duties may be required from time to time, which are commensurate with the grade of the post. Job description Job responsibilities Act in line with escalation procedures to ensure the Support and Service Managers are aware of any service issues or risks and concerns raised by a service user. Ensure that issues with capacity or the delivery of waiting time targets are escalated immediately to the Assistant Service Manager in line with procedures. Daily supervision and co-ordination of staff to meet the needs of the service. Demonstrate leadership skills to promote employee engagement and wellbeing of team members. Proactively manage variances in activity ensuring that staffing levels are appropriate to the service needs. Maintain strong working relationships with the Service Management teams, ensuring that service issues or risks are escalated. Undertake all duties allocated by the Assistant Service Manager as appropriate to the role e.g. planning staff rotas and cover, supporting small projects. Work autonomously and as part of a team, to organise own workload and prioritise urgent matters e.g. staffing shortfalls, delays in service. Participate in rotational requirements to support the needs of the service, putting patient services before personal preferences. Provide cover during periods of annual leave and sickness for other administrative staff. Support the Assistant Service Manager with the recruitment of Clinic Administrators and Support Staff e.g. shortlisting, interviews. Order stationery as appropriate to the needs of the service. This job description is not intended to be exhaustive but reflects the main responsibilities of the post holder. Other duties may be required from time to time, which are commensurate with the grade of the post.