Cluster Manager

Cluster Manager | Surrey | Retail & Hospitality Brand Zachary Daniels has an exciting opportunity for a Cluster Manager who is a passionate leader who thrives on developing people, driving sales, and delivering exceptional customer experiences. We're looking for a Cluster Manager to support and inspire brilliant store teams, helping continue to deliver outstanding products, service, and hospitality across a large geographical area in South West London and beyond We are open to speaking to candidates who are eager for a step up, perhaps Store Managers who have held areas, completed secondments but now wanted a full-time Cluster Manager role! This is an exciting opportunity for a motivated multi-site manager to make a real impact, working closely with Store Managers to drive performance, build high-performing teams, and ensure every customer enjoys the warm, welcoming experience that our much-loved quick service coffee house and bakery is known for. What You'll Be Doing As Cluster Manager, you'll oversee a number of stores in the earlier - you will drive operational excellence, staff training and recruitment along with a drive to develop those around you. Key Responsibilities • Lead and support multiple locations to achieve sales targets and business growth objectives • Coach, mentor, and develop Store Managers to maximise team performance and customer satisfaction • Monitor store performance through KPI analysis, sales reporting, and customer feedback • Identify opportunities to increase sales, improve efficiencies, and strengthen customer loyalty • Ensure all stores consistently meet food safety, hygiene, and health & safety standards • Resolve operational challenges and escalated customer concerns effectively and professionally • Maintain high brand standards across all locations • Foster a positive, customer-first culture where teams can thrive and succeed What We're Looking For in our new Cluster Manager • Knowledge and experience about managing multiple retail or hospitality locations • A strong track record of driving sales growth and commercial performance • Outstanding leadership, coaching, and people development skills • Strong understanding of food safety, hygiene, and health & safety compliance • Excellent analytical and problem-solving abilities • A hands-on, proactive approach with a passion for delivering exceptional customer experiences • Strong communication and relationship-building skills Ready to Take the Next Step? If you're an ambitious multi-site leader looking for full-time Cluster Manager role that is a rewarding role with a successful and growing quick service restaurants, coffee houses or even fresh goods and bakeries. BH36475