Communications & Content Lead

Content & Communications Lead Location: 3 days office, 2 from home, hybrid working available across Ascot, Farringdon and CO6 (Essex), with flexibility to be based from one location or a combination of all three. Salary: £45,000 plus benefits We are seeking a proactive and creative Content & Communications Lead to shape and deliver our external communications strategy. Following a major rebrand, the business is entering an exciting new chapter, focused on building awareness, visibility and authority within its sector. This role will play a key part in telling that story, creating insight led content, securing meaningful media coverage, growing social presence and identifying opportunities to become a recognised voice within the industry. Working closely with senior leaders, you'll help shape a customer first communications approach while supporting the development of the wider marketing function. Key ResponsibilitiesContent & Copywriting• Write high quality, purpose driven content for a range of audiences, from technical trade readers to facilities managers, procurement teams and business leaders. • Create and manage a consistent stream of engaging content including case studies, press releases, blogs, website content, social media posts, speaker briefs and email communications. • Interview internal experts, operational teams and customers to uncover compelling stories that showcase the challenges solved and the people behind the service. • Lead thought leadership initiatives, producing insight led articles, commentary and opinion pieces that position the business as a trusted authority within its sector. • Create and maintain press release templates for a range of incident and crisis scenarios to support rapid response communications. • Extend content across multiple channels including LinkedIn, company websites and other digital platforms to strengthen brand awareness, engagement and authority. Media Relations & PR• Build and maintain strong relationships with trade journalists, industry publications and relevant media outlets to secure high quality coverage. • Manage the creation, approval and distribution of press releases, media statements and external communications. • Work with senior leaders to develop spokesperson profiles and secure speaking opportunities, panel participation and thought leadership placements. • Support crisis communications activity, ensuring timely, accurate and reassuring messaging during incidents that could impact customers, stakeholders or reputation. Social Media & Digital• Own and grow the company's LinkedIn presence, developing engaging content that combines customer stories, industry insight and company updates to strengthen brand awareness and credibility. • Plan and schedule regular, engaging content, balancing reactive updates with longer term strategic storytelling. • Ensure a consistent tone of voice, insight and brand personality across all digital platforms. Event Coordination & Research• Identify and recommend relevant trade shows, conferences and speaking opportunities. • Coordinate attendance at industry events, from securing speaker slots for the leadership team to managing event logistics and supporting materials. • Build relationships with event organisers, industry bodies and sector networks to enhance brand visibility. Campaign & Brand Support• Support wider marketing campaigns through content creation and tactical communications activity. • Work closely with commercial teams to align messaging with customer needs, market trends and business priorities. • Take a customer first approach to all communications, ensuring messaging reflects customer priorities, industry challenges and practical solution led thinking. Team Collaboration & Agency Management• Provide guidance and support to marketing team members on content creation, social media activity and communications initiatives. • Contribute to internal communications activity, helping ensure consistent messaging across the business. • Support the future management of external PR and communications agencies as the function develops. What We're Looking For• Proven experience in a communications, content, PR or external affairs role, either in house or agency side. • Exceptional storytelling and copywriting skills, with the ability to simplify complex or technical subjects for a variety of audiences. • Previous experience creating press releases, case studies, digital content and managing social media platforms. • Strong organisational skills, capable of balancing proactive content planning with fast turnaround communications requirements. • Experience working within B2B sectors such as utilities, infrastructure, professional services or similar environments. • Comfortable engaging with leadership teams, operational colleagues and customers to uncover and develop compelling stories. • A proactive, self motivated individual who can work independently whilst collaborating effectively across the wider business. Why Join Us?• Play a lead role in shaping the public voice of a growing market leading business. • Opportunity to build and shape the communications function during a significant period of growth and brand development. • Join a positive, collaborative culture that values proactivity, ownership and creativity. • Enjoy hybrid working with flexibility across multiple office locations. • Work closely with leadership and frontline teams in a business that is proud of its people and impact. • Drive real visibility for a brand that supports customers in critical and business essential situations.