Complaints Administrator

Administrator – Complaints Service (3-Month Contract) We are seeking an experienced Administrator to provide temporary support within a busy Complaints Service. This is a key role supporting the Complaints Manager to help address a backlog of statutory complaints and ensure records are maintained accurately and efficiently. Key responsibilities: • Updating and maintaining complaint records and case information • Carrying out data cleansing and quality checks • Tracking correspondence and supporting complaint allocations • Liaising with internal teams to obtain information and progress cases • Providing general administrative support to improve service performance Essential requirements: • Previous administrative experience in a fast-paced office environment • Strong Microsoft Office skills, particularly Excel • Excellent organisational skills and attention to detail • Ability to manage sensitive and confidential information • Strong communication skills and the ability to work independently • Available to start at short notice This is an excellent opportunity for a highly organised administrator to make a real impact during a period of increased demand while gaining valuable experience within a busy service.