Complaints Administrator

Complaints Administrator • Location - Welwyn Garden City • Temporary role for 12 weeks • £14.73 per hour We are looking for a customer-focused Complaints Administrator to support the first stage complaints process. You will be responsible for logging, acknowledging, allocating and monitoring complaints using the complaints management system, ensuring responses are issued within agreed timescales and to a high standard. The role involves regular contact with customers and close liaison with service teams. Key duties include: • Logging and managing Stage 1 complaints using in house tracking system • Monitoring progress and chasing responses to meet deadlines • Issuing approved responses and keeping customers informed • Maintaining accurate records and producing basic complaint reports • Liaising with contractors and tenants • Dealing with membership and MP Enquiries We are looking for someone who: • Has strong administrative and customer service experience • Communicates clearly and professionally, both in writing and verbally • Is organised, accurate and confident using case management systems • Can handle sensitive or challenging situations calmly • Experience with Housing or Property complaints is advantageous but not essential