Complaints Officer

The Complaints Officer will manage and resolve customer complaints while ensuring a high standard of service delivery within the property sector. This role requires a keen eye for detail and a commitment to customer satisfaction. Client Details This is an opportunity to join a small-sized organisation operating within the property sector. The company is focused on providing excellent customer service and maintaining a high standard of operational efficiency. Description • Handle and resolve customer complaints in a professional and timely manner. • Maintain accurate records of all complaints and resolutions. • Work closely with the customer service team and housing operations lead to ensure customer satisfaction. • Analyse complaint trends and provide feedback to improve processes. • Ensure compliance with relevant regulations and company policies. • Communicate effectively with internal and external stakeholders. • Prepare reports on complaint handling and outcomes. • Support the implementation of strategies to enhance the customer experience. Profile A successful Complaints Officer should have: • Experience in customer service or a related field within the housing industry. • Strong problem-solving and communication skills. • The ability to work independently and manage multiple tasks effectively. • Attention to detail and a proactive approach to resolving issues. • Knowledge of complaint-handling processes and relevant regulations. • Proficiency in maintaining accurate records and preparing reports. Job Offer • Salary range: £33,000 - £37,000 per annum. • Flexible working arrangements, including two days working from home. • Fixed-term contract offering valuable experience in the property sector. • Supportive team environment and opportunities for professional growth. If you are ready to bring your skills to this Complaints Officer role, we encourage you to apply today!