Contract Manager

Contract Manager – Facilities Management ?? London (Site-Based) ?? Pareto FM ?? Competitive Salary + Benefits Pareto FM is seeking an experienced and driven Contract Manager or Facility Manager to lead the delivery of integrated facilities management services at a high-profile, complex client site in London. This is a fully site-based leadership role, responsible for a large, multi-service operation spanning two buildings across six floors. You will take full ownership of operational delivery, team performance, client relationships, and commercial outcomes. This role is ideal for a hands-on FM leader who thrives in a fast-paced, client-facing environment and enjoys building high-performing teams while driving service excellence. The RoleAs Contract Manager, you will act as the senior onsite representative for Pareto FM, accountable for the end-to-end delivery of both hard and soft FM services. You’ll lead from the front — setting standards, managing performance, and ensuring the site operates safely, efficiently, and in line with contractual expectations. Key ResponsibilitiesOperational Leadership • Full ownership of day-to-day FM operations across engineering, cleaning, and support services • Lead, manage and develop onsite teams, including Engineering and Housekeeping • Ensure consistent service delivery, quality standards, and service continuity • Act as the main escalation point for operational issues and incidents • Lead regular team meetings, setting clear priorities and driving accountability Client & Stakeholder Management • Build strong, trusted relationships with client stakeholders and building management teams • Lead weekly client meetings, providing clear updates on performance, risks and improvements • Manage client feedback, issues and escalations through to resolution • Support wider account strategy through participation in governance meetings Commercial & Financial Performance • Support the financial performance of the contract, including cost control and resource planning • Manage and track extra works, ensuring accurate capture and billing • Support budgeting, forecasting and variance reporting • Identify opportunities for efficiencies, cost savings and service improvements Performance, Compliance & Risk • Ensure full compliance with statutory, regulatory and contractual requirements • Own site compliance, including PPMs, reactive works and audit readiness • Monitor and drive performance against KPIs and SLAs • Oversee subcontractor performance and ensure value for money • Support business continuity planning and incident management Health & Safety • Promote and maintain a strong health & safety culture across the site • Ensure safe systems of work are in place and consistently followed • Work closely with the H&S team to maintain compliance and best practice Projects • Lead delivery of small to medium-sized projects from scope through to completion • Manage stakeholders, timelines and budgets • Ensure projects are delivered safely, on time and to a high standard What We’re Looking ForWe’re looking for a confident and capable FM leader who can take ownership of a complex site and deliver consistently high standards. You will have: • Proven experience as a Contract Manager, Facilities Manager or similar senior FM role • Strong knowledge of soft services, with a solid understanding of hard services • Experience managing integrated FM services in a client-facing environment • Strong leadership skills with the ability to motivate, develop and challenge teams • Excellent communication and stakeholder management abilities • Strong organisational and problem-solving skills • Experience using CAFM systems and BMS platforms • High level of IT literacy, including Google Workspace / Microsoft tools • A resilient, adaptable approach in a fast-paced operational environment Why Join Pareto FM? • Lead a high-profile, complex site with real ownership • Be part of a growing, forward-thinking FM business • Work within a supportive account structure with clear leadership backing • Opportunity to drive continuous improvement and innovation • A role where your impact is visible and valued If you’re an experienced FM leader who enjoys taking ownership, building strong client relationships, and delivering operational excellence — we’d love to hear from you. #ROL