Credit Controller

Credit Controller Based in London Blackfriars 5 days a week on site Paying £25k - £28k DOE We're looking for a confident and customer-focused Credit Controller to join a busy and fast-paced finance team based in London. This is a fantastic opportunity for someone with previous collections experience who enjoys speaking with customers, solving problems and working towards targets within a supportive team environment. The successful candidate will play a key role in maintaining cash collections, reducing overdue debt and delivering excellent customer service throughout every interaction. The Role As part of the Credit function, you'll be responsible for managing a portfolio of overdue accounts while providing a professional and positive experience for customers. You'll handle payment queries, process payments and work closely with colleagues to ensure accounts are managed efficiently and accurately. Key Responsibilities • Contacting customers regarding overdue accounts • Handling payment and service queries primarily over the phone • Delivering a high level of customer service on every interaction • Updating internal systems with accurate and timely notes • Processing debit and credit card payments • Working collaboratively with internal teams to resolve account queries • Completing account adjustments where required • Preparing detailed account histories for escalation where resolution has not been possible • Managing workflow tasks accurately and within agreed timescales • Working towards collection, outbound call and Direct Debit targets About You • Minimum of 2 years' experience within collections or a similar role • Confident communicator with strong telephone skills • Positive, resilient and target driven • Strong negotiation and problem-solving abilities • Able to work effectively in a fast-paced environment • Good attention to detail and organisational skills • Reliable with excellent attendance and punctuality 51701CH INDLON The Portfolio Group are acting on behalf of our client in recruiting for this position.