Credit Controller Supervisor - 12 Months FTC

Credit Control Supervisor Location: City of London - 4 days per week on-site Salary: £44,000 Per Annum Contract: 12 months FTC We are partnering with a fast-growing, design-led workspace provider seeking a Credit Control Supervisor to strengthen their finance team during a period of transformation. This is a key leadership role within a dynamic, multi-site organisation operating in the hospitality, retail, hotel, and real estate sectors. You will manage a small credit control team while owning month-end close activities, investor reporting, customer relationships, and risk mitigation in a high-volume, complex ledger environment. About the Role: As Credit Control Supervisor, you will report to the Head of Transactional Finance and play a hands-on leadership role in credit control operations. You will lead a small team, drive process improvements, and ensure robust collections, billing, and compliance processes while supporting the wider finance transformation. This is a visible position with exposure to senior stakeholders and investors. Key Responsibilities • Own and manage all credit control-related month-end close activities and prepare monthly debt packs for investors. • Lead a team of 2-3 (including mentoring the Senior Credit Controller), providing coaching, performance management, and KPI tracking. • Manage key customer and internal stakeholder relationships (Sales, Building Managers, Billing, and Legal) to resolve issues and ensure timely billing, onboarding, and collections. • Identify and mitigate credit risks, support compliance, and flag delinquency issues to the CFO. • Drive continuous improvement and automation initiatives within credit control processes. • Collaborate across the business to support dilapidations, churn, and overall financial governance. Requirements • Proven credit control leadership experience in a complex, multi-site organisation (hospitality, retail, hotel, or real estate sectors strongly preferred). • Experience managing a sizable ledger and high-volume customer base, with the ability to manage both upwards (senior stakeholders) and downwards (team leadership). • Strong month-end close and financial reporting skills, with advanced MS Excel proficiency. • Excellent stakeholder management, negotiation, and relationship-building skills. • Team-oriented with a strong cultural and team fit. • Immediate or short notice availability preferred. Desirable • Familiarity with SAP Business ByDesign and/or Salesforce. • Experience in finance transformation or process improvement projects. • Investor reporting or CICM qualification.