Credit Controller

Senior Credit Controller Ware, Hertfordshire Hybrid Permanent, Full Time £30,000 — £35,000 depending on experience The opportunity A growing services business based in Ware is looking for an experienced Senior Credit Controller to take real ownership of a high-volume B2B ledger. This is a role where your expertise will be visible, your judgement will be trusted and your contribution to the finance function will genuinely matter. If you have a strong grounding in B2B credit control, a solid understanding of Direct Debit and BACS processes and a track record of keeping complex ledgers in good shape, this is a role worth exploring. What you will be doing • Taking full ownership of your allocated ledger, driving collections and delivering measurable improvements in aged debt • Managing the complete Direct Debit process including changes, failures, reinstatements and BACS compliance • Handling customer challenges to DD authority confidently, supported by accurate documentation • Investigating and resolving disputes efficiently, working collaboratively with Sales, Operations and Billing • Building strong customer relationships while managing outstanding balances professionally • Allocating cash accurately, reconciling unallocated receipts and managing BACS reports on a daily basis • Navigating customer billing portals to submit invoices and resolve queries • Assessing credit risk proactively across your ledger and making clear, well-reasoned recommendations • Supporting the Credit Control Manager on process automation and continuous improvement initiatives What we are looking for • Solid B2B credit control experience gained in a high-volume environment • Strong working knowledge of the Direct Debit process and BACS scheme rules • Proven ability to manage complex disputes across multiple service lines • A confident, professional communicator and firm when needed but always relationship-focused • Highly organised and self-motivated, with the ability to manage your own workload under pressure • A genuine interest in process improvement and making things work better Why apply This role suits someone who takes real pride in their ledger, enjoys the commercial side of credit and wants to work somewhere their input is valued and their work is seen. You will be joining a finance function that is growing, investing in its processes and looking for people who want to grow with it. To find out more or to be considered, please apply via this post or get in touch directly. All applications are handled in the strictest confidence.