CRO Manager

Customer Experience Optimisation ManagerRemote-first (UK) | 1-2 days a month Up to £60,000 We're looking for a Customer Experience Optimisation Manager to take ownership of the end-to-end customer journey across multiple digital brands. This is a high-impact role, focused on improving conversion, retention, and overall customer experience through experimentation, insight, and innovation. The RoleYou'll be responsible for defining and delivering the CX optimisation strategy, working cross-functionally to continuously improve digital performance. Key responsibilities include: • Owning and optimising the full digital customer journey, with accountability for conversion rate and revenue performance • Developing and delivering a data-led experimentation roadmap (A/B testing, CRO) • Using analytics, customer insights, and testing tools to identify opportunities and drive improvements • Collaborating with product, UX, engineering, and marketing teams to implement winning experiments • Defining CX metrics, monitoring performance, and presenting insights to senior stakeholders • Driving a culture of continuous improvement, innovation, and customer-centricity About You • Proven experience in customer experience, CRO, or product optimisation • Strong analytical mindset with experience using tools such as Google Analytics, Optimizely, VWO, or similar • Solid understanding of UX/UI principles, experimentation, and digital optimisation • Experience working in a cross-functional, fast-paced environment • Excellent communication skills with the ability to influence stakeholders at all levels Desirable: • Experience within insurance, travel, or financial services • Exposure to personalisation, server-side testing, or AI-driven optimisation Benefits • Flexible, remote-first working model • Competitive salary + performance-based bonus • Opportunity to work in a data-driven, innovative environment • Clear progression and career development opportunities • Exposure to multi-brand, international markets • Collaborative, high-performing team culture How to ApplyIf you're excited about driving meaningful improvements in customer experience and want to make a tangible impact, we'd love to hear from you. Apply now with your CV or reach out directly!