Customer Care Advisor

Customer Care Advisor We are working with an extremely well-known, industry leading organisation on the lookout for a Customer Care Advisor to join their team in Somerset. This is an extremely exciting time to join a growing team within a fantastic company. Our client’s Customer Care Advisors play a critical role maintaining and developing sales of their products to their customers in Retail and/or Specification divisions in the UK and Ireland. Through a positive approach, they will problem solve whilst working with a strong sense of urgency and a high degree of accuracy. This Customer Care Advisor must be proactive, professional and confident with strong initiative and the ability to multi-task. They will have excellent communication skills to ensure strong working relationships with internal and external customers. Key Responsibilities: • Respond in a professional, polite and timely manner to queries coming from all channels (email, phone, social media, etc…) • Process and manage the full order cycle using the ERP system, to include: • Understanding and communicating stock availability • Placing the order to meet customers expected delivery dates • Monitoring order status • Liaising with couriers to obtain delivery status • Communicating any issues/delays to our customers • Following up on any queries/ investigation and resolutions • Keep track of outstanding projects and to keep customers updated at all times • Complaint management • Learn and adhere to all Company procedures and requirements • Keep up to date with company Terms & Conditions and Customers’ Contract Agreements, including returns and product warranties • Work closely with the Supply Chain and Sale Managers to overcome blockers and maximise the order posting enabling the company to meet its Company sales target • Provide support to external Sales team • Identify opportunities to improve service and feedback on potential challenges and root cause analysis • Adhere to department SLAs • Any other tasks and projects requested by your manager KEY SKILLS & REQUIREMENTS • Excellent verbal and written communication skills • Polite, friendly and professional • Attention to detail • Organisation skills • Ability to look for continuous improvements • Strong team player • Ability to build rapport via phone, chat, email • Competent in Microsoft Office • Customer Service experience • Flexibility/adaptability managing multiple tasks • Problem-solving and analytical skills • Positive can-do attitude • Self-motivated By applying for this position, you authorise Auctoro Recruitment to hold your personal details on file for use in finding you a suitable position. Auctoro Recruitment will never transfer your information to a third party without your prior consent.