Customer Experience Coordinator

Are you looking to build your career within a customer-focused role in a growing and ambitious organisation? We are working with a market-leading UK business who are seeking a Customer Experience Coordinator to join their team on a permanent basis. This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys working cross-functionally, and is passionate about delivering an excellent customer journey from order to delivery. Customer Experience Coordinator Permanent Salary dependent on experience Working hours –Mon-Fri 42.5 hours per week Gloucester – hybrid working after probationary period Customer Experience Coordinator Job Description • Manage the end-to-end customer journey from order processing through to delivery. • Respond to customer enquiries via telephone and email, ensuring a high level of service. • Process sales and purchase orders accurately and efficiently. • Monitor and manage shared inboxes, supporting the wider Customer Support Team. • Produce and issue order acknowledgements and provide delivery updates to customers. • Liaise with internal departments including Logistics, Purchasing, and Accounts. Customer Experience Coordinator Essential Experience/Skills/Qualifications • Experience working in a customer-facing role, ideally within a technical or product-based environment. • Strong communication skills, both written and verbal, with the ability to build relationships. • Highly organised with excellent attention to detail and the ability to manage multiple tasks. • Competent IT skills, with experience using CRM systems. • A proactive, self-motivated approach with a “can do” attitude. If you feel you’re a good fit for this position, please click ‘apply’.