Customer Feedback Officer

Job Title: Customer Service Officer Type: FTC until the end of January 2027 Location: Bristol Salary: FTE is £30,015 Hours: 21 hours a week BRC are working closely with a housing association seeking a Customer Service Officer to join their Customer Service team on a temporary basis. This role involves acting as the first point of contact for customer enquiries, delivering an end-to-end customer service experience across multiple communication channels including telephone, email, social media and face-to-face interactions. Duties: • Deliver professional and customer-focused service in line with organisational values and objectives. • Respond to customer enquiries relating to repairs, housing management, tenancy management, estate management and rent accounts. • Diagnose and raise repair requests, ensuring correct priorities and instructions are issued. • Liaise with colleagues and contractors to resolve customer queries effectively. • Handle difficult or sensitive situations calmly and professionally. • Escalate safeguarding concerns and complex issues where appropriate. • Maintain accurate records and update systems with customer information and service requests. • Support performance targets including call quality and customer satisfaction measures. • Handle confidential and sensitive information in line with GDPR requirements. Requirements: • Previous experience working in a customer-focused environment. • Strong communication and administrative skills. • Experience dealing with customers in challenging or stressful situations. • Ability to manage multiple tasks and prioritise workload effectively. • Good IT skills including Microsoft Office packages. • Ability to remain calm under pressure and provide effective problem solving. • Knowledge of GDPR and handling sensitive information. • Experience within social housing or repairs services is desirable. Benefits: • Opportunity to work within a supportive and collaborative team • Training and development opportunities • Varied and rewarding workload • Inclusive working environment For more information, please call Meg Smith on or . To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled.