Customer Representative

If you enjoy delivering exceptional customer service with a passion to go the extra mile for your customers and colleagues, then this could be the role for you! As a Customer Representative, delivering the Marsden personal service, helping people feel at home in our branches and getting to know them is essential. You won’t just be dealing with transactions and answering queries to their satisfaction but finding out how else we can help and engaging in meaningful conversation. We pride ourselves on our ability to make a difference to all our members and being part of a valued team, you will share this special customer journey with them Reporting to the Branch Manager, this is an exciting opportunity that would suit someone who enjoys building relationships with colleagues and customers, and who takes pride in providing excellent administrative and customer service support. The role will provide cover and support across all our East branches (Nelson, Burnley, Colne, Barrowford, Clitheroe). We are looking for our next team members to have a good standard of general education (GCSE Grade C or above), experience of customer service, effective communication skills and the ability to deal with queries and problem solve. Here at the Marsden, working together is part of our core values, and the Customer Representative role will involve communicating and collaborating not just within your team but spanning the whole organisation, working cohesively with colleagues to help us grow and achieve our business goals. We are a smaller organisation, and as such, all of our colleagues have the ability to enjoy breadth within their role, as well as utilising and developing their specialist skills. So what’s in it for you? Rated outstanding for employee engagement (Best Companies 2023), we are a progressive organisation that values individuality and diversity. We are signed up to the Women in Finance Charter and are proud to have a 55% female Senior Management Team. We are an accredited Living Wage Employer and operate with purpose. In 2022 we set up our Charitable Foundation, and we are always looking for ways in which we can better support our communities. This role is advertised on a full time basis, working a 35 hour week between Monday and Friday across all of our 5 East branches. In addition to the competitive salary on offer, we also provide an attractive suite of benefits including a generous annual leave entitlement, contributory pension scheme (with 10% employer contribution), life assurance, simply health cover, and discounted memberships. Apply today! Please read through the full job description available via the careers page on our website - Careers with the Marsden | View Our Vacancies | Marsden Building Society. If this sounds like the perfect role for you, then we hope you will apply by sending an application form (also available on our website) through to Please note – we are not accepting support from agencies at this time and are looking to engage with candidates directly. Job Type: Part-time Pay: £24,480.00-£26,565.00 per year Benefits: • Company events • Company pension • Employee discount • Gym membership • Health & wellbeing programme • Life insurance • On-site parking • Sick pay Education: • GCSE or equivalent (required) Experience: • customer service: 1 year (required) Work Location: In person