Customer Service

Customer Service Executive: Join a fast-growing food startup We're a small, ambitious team building something exciting, and we're looking for a dedicated Customer Service Executive to become the voice of our brand. If you enjoy helping people, solving problems, and being part of a fast-paced startup where your work has a real impact, we'd love to hear from you. What you'll do • Respond promptly and professionally to customer enquiries via email, phone, and live chat. • Help customers with orders, subscriptions, deliveries, and product questions. • Investigate and resolve customer issues efficiently, always aiming to provide an outstanding experience. • Process refunds, exchanges, account updates, and other customer requests accurately. • Keep detailed records of customer interactions using our CRM and internal systems. • Work closely with the operations and fulfilment teams to resolve issues and improve customer satisfaction. • Identify recurring customer problems and suggest improvements to our products, processes, or service. • Stay up to date with our products, promotions, and company policies to provide accurate information. What we're looking for • Previous customer service experience is preferred, but not essential—we value attitude and willingness to learn. • Excellent written and spoken English. • Strong communication and problem-solving skills. • Highly organised with excellent attention to detail. • Comfortable managing multiple tasks in a fast-paced environment. • Proactive, reliable, and able to work independently. • Experience using CRM or customer support software is a bonus, but we'll provide training. What we offer • The opportunity to join an exciting startup at an early stage. • A friendly, supportive, and collaborative team. • Real responsibility from day one. • Opportunities to grow as the company grows. • Full training on our products and systems. If you're passionate about delivering exceptional customer service and want to help build a company from the ground up, we'd love to hear from you. Apply today! Pay: £25,420.00-£39,748.76 per year Benefits: • Discounted or free food • UK visa sponsorship Work Location: Hybrid remote in Birmingham B16 0JU