Customer Service Account Manager

We're looking for a Customer Service & Export Administrator to join our team and play a key role in ensuring excellent service for our customers across the UK and international markets. This is a fantastic opportunity for someone with strong organisational skills, export administration experience, and a passion for delivering outstanding customer service, to be part of our business - manufacturing and distributing world class malt. What You'll Be Doing As part of our Customer Service team, you'll be responsible for managing customer orders from receipt through to delivery, ensuring a seamless experience every step of the way. Key responsibilities include: • Processing customer purchase orders into sales orders accurately and efficiently • Liaising with Planning and Warehouse teams regarding product availability • Coordinating transport bookings with our logistics partners • Completing export and customs documentation • Obtaining and processing external documentation, including Certificates of Origin and Phytosanitary Certificates • Preparing and issuing final customer documentation • Keeping customers updated on order and delivery progress • Handling enquiries from customers, agents, and distributors • Raising and progressing customer complaints in collaboration with the Customer Complaints Lead • Supporting Sales Managers with customer sales data • Assisting with sales quotations and logistics cost recovery charges • Providing support and cover for colleagues during annual leave and absences • Contributing positively to team objectives and continuous improvement initiatives What We're Looking For The ideal candidate will: • Enjoy working in a busy office environment with a strong customer focus • Have experience preparing export shipping documentation • Be a confident communicator, both by telephone and email • Have excellent organisational and time management skills • Be able to prioritise workload and meet deadlines • Be flexible, adaptable, and happy to support colleagues when needed • Demonstrate a friendly, professional, and positive attitude • Be proficient in Microsoft Office applications • Have experience with SAP (desirable but not essential) We're looking for someone who: • Works collaboratively and supports colleagues • Identifies issues and raises them proactively • Demonstrates initiative and a solutions-focused mindset • Treats everyone with fairness, respect, and professionalism • Embodies our company values in everything they do • Brings a positive, can-do attitude to work every day What Muntons Offers In return, we provide an excellent benefits package, including: • Competitive salary, reviewed annually • 5% company pension contribution • Health Cash Plan with Reward Scheme • Life Assurance • Company profit-based bonus • Flexible working arrangements • myStaffShop membership Apply today, if you're looking for a varied and rewarding role where you can make a real impact on customer satisfaction and export operations, we would love to hear from you.