Customer Service Administrator

Customer Services Administrator Location: Hampshire Area Job Type: Full-Time, Permanent Salary:£26,227.50 per annum About the Role An exciting opportunity has arisen for a Customer Services Administrator to join a growing and customer-focused organisation. This role plays a key part in supporting the Customer Services function, ensuring customer enquiries, service requests and administrative tasks are handled efficiently and professionally. The successful candidate will be highly organised, customer-focused and confident communicating with both customers and external suppliers. Working Hours & Benefits • Monday to Friday • 8:30am – 5:00pm • Hybrid working available following successful completion of training • Work from home on Mondays and Fridays • Office-based Tuesday to Thursday • Competitive benefits package • Supportive and collaborative working environment Key Responsibilities Customer Support • Provide regular updates to customers regarding deliveries, collections and service requests. • Maintain accurate records of customer interactions and service tickets. • Ensure customers receive timely communication and resolutions to their enquiries. • Assist in managing customer expectations and delivering a high level of customer service. Supplier & Vendor Coordination • Liaise with external suppliers and service providers to obtain updates on deliveries and collections. • Monitor outstanding actions and follow up to ensure commitments are met. • Escalate any service issues where appropriate and support resolution processes. Administration • Maintain accurate customer and supplier information within internal systems. • Ensure all enquiries, requests and updates are recorded correctly. • Process administrative tasks efficiently and within agreed service levels. • Manage documentation and support ongoing process improvements. Internal Collaboration • Work closely with colleagues across multiple departments to ensure seamless service delivery. • Communicate effectively with internal stakeholders to resolve issues and support customer requirements. • Contribute positively to team objectives and service standards. Shared Inbox Management • Monitor and manage incoming customer communications. • Prioritise and distribute enquiries appropriately. • Ensure service level agreements and response times are consistently achieved. Skills & Experience • Previous administration and/or customer service experience. • Excellent verbal and written communication skills. • Strong attention to detail and organisational ability. • Ability to prioritise workload effectively and manage multiple tasks. • Confident using CRM systems and Microsoft Office applications. • Self-motivated with a proactive approach to problem-solving. • Comfortable working independently and as part of a team. Personal Attributes • Professional and approachable manner. • Positive attitude with a customer-first mindset. • Ability to remain calm under pressure. • Reliable, accountable and proactive. • Strong relationship-building and communication skills. • A genuine team player who enjoys contributing to a positive working environment. What We're Looking For This position would suit someone with experience within customer service, administration, service coordination, logistics support, or a similar office-based environment who enjoys delivering excellent service and building strong relationships with customers and suppliers.