Customer Service Administrator

Customer Services Administrator (temporary ongoing) Cramlington (site based) We are looking for a Customer Services Administrator to join our client, an established engineering company. This is a varied role where you'll be the first point of contact for customers, handling telephone calls, enquiries and emails while providing excellent customer service. Key responsibilities will include: • Answering incoming calls and customer enquiries • Managing emails and responding promptly to customer requests • Processing orders and updating customer records • Supporting colleagues across the business with administrative tasks • Building positive relationships with customers and suppliers Criteria: • Excellent communication and organisational skills • Previous customer service administration experience • A positive, friendly and professional approach • Good IT skills and attention to detail • Ability to work as part of a small team What’s on offer: • A friendly, relaxed working environment • Supportive and approachable colleagues • Varied and interesting work • Opportunity to develop your skills If you enjoy helping customers and want to be part of a small, friendly team where your contribution is valued, we'd love to hear from you!