Customer Service Administrator

Administrator The Operations Administrator will provide high levels of customer service by driving business objectives on delivery, profitability, budget sales and resource management. Main Duties • Assisting management with the day-to-day workshop activities, including quality, H&S and environmental activities. • Administration of day-to-day processes, orders, quotes, route cards, sales orders, etc. • Processing daily activities through the business EMIR system. • Management of WIP through regular review meetings. • Work scheduling for both day and night shift (cover only). • Control of purchasing for your area of responsibility. • Supporting forecasting with the Machine Shop Manager. • Ensuring excellent quality standards through final inspection and pass-off process. • Ensuring company processes and procedures are followed. • Working to ISO 9001, ISO 14001 and ISO 45001 standards. • Providing high levels of customer service and communication. • Maintaining good plant efficiency and reducing downtime. • Covering other roles within your department during absence. The ideal candidates will have the following skills and experience: • Strong communication skills. • Strong administrative skills and ability to multitask. • Customer service orientated. • Capable client relationship manager. • IT literate and administratively competent. • Commercial awareness with an understanding of profit performance would be advantageous. • Familiar with quality, health, safety and environmental standards. • Natural team player. • GCSE or equivalent • In return the company will provide 25 days’ holiday plus bank holidays, an extremely busy work environment where 2 days won’t be the same and the chance to join a company who is doing very well.