Customer Service Administrator

1st Line Support Customer Service Agent • Annual Salary: Competitive • Location: Kingston upon Thames, KT1 • Job Type: Full-time, Hybrid Day-to-day of the role: • Serve as the initial point of contact for partners, providing prompt and effective technical support to resolve queries and issues via our ticketing system and over the phone. • Occasionally assist with the configuration and provisioning of services, ensuring seamless deployment and functionality. • Conduct comprehensive testing and evaluation of new services, ensuring optimal performance and reliability. • Facilitate the onboarding process for new clients by providing thorough guidance and support. • Assist the sales team by offering insights into product capabilities, enabling account managers to effectively communicate the value proposition of our solutions to clients. • Collaborate with suppliers and internal teams to ensure efficient service delivery. • Perform various administrative and ad hoc duties as required. Required Skills & Qualifications: • Previous experience in a customer support role, preferably within a service provider environment. • Familiarity with cellular network environments is advantageous. • Experience with Zendesk or similar customer service software is beneficial. • Strong customer service and time management skills. • Excellent written and verbal communication skills in English. • High attention to detail with the ability to see tasks through to completion. • Ability to work independently while effectively engaging with internal and external stakeholders. • A proactive and adaptable approach to problem-solving in a fast-paced environment. Benefits: • Casual dress code. • Company events and team activities. • Cycle-to-work scheme. • Hybrid working model. • Pension Scheme. • 25 days Annual Leave per year, plus all UK Bank Holidays. • Birthday day off, not inclusive of Annual Leave. Additional Requirements: • Minimum education: A-Level or equivalent (preferred). • Minimum experience: 1 year in a customer service role (preferred). • Right to work in the United Kingdom.