Customer Service Administrator

We are seeking a proactive, organised, and customer-focused individual to join a small but growing business as a Customer Administration Support. Day-to-day of the role: • Handle customer enquiries by telephone and email in a professional and helpful manner. • Support active customer accounts and respond to general account queries. • Assist new customers with onboarding queries, issues, and service updates. • Process customer orders, renewals, upgrades, and account changes. • Update sales invoices accurately within the Sage Accounting system. • Manage SIM trials, installation bookings, and service calls. • Maintain accurate and up-to-date customer records across internal systems. • Coordinate with colleagues, suppliers, and installation partners as required. • Follow up on outstanding actions to ensure customer requests and operational tasks continue to progress. • Support routine finance administration and wider operational tasks as required. Required Skills & Qualifications: • Excellent communication skills, confident in handling customer interactions via telephone and email. • Highly organised, accurate, and detail-oriented, comfortable managing a high volume of small tasks and competing priorities. • Proactive and willing to take ownership of tasks. • Comfortable using CRM systems, spreadsheets, email, accounting software, and other internal systems. • Experience in customer service, administration, operations, or finance administration is beneficial but not essential. • Positive attitude, strong organisational and communication skills, a willingness to learn, and the ability to pick up new systems and processes quickly. Hours: Monday to Friday 9am to 5.30pm (5 days in the office) Location: NW2 (parking available) This is a temporary role with an opportunity to become permanent in the future for the right candidate.