Customer Service Administrator

Job Title: Customer Service Administrator Location: Skipton Hours: Full-time, Monday - Friday Salary: £26,500 - £37,000 (including company bonus structure) Hybrid: 3 days in the office, 2 days from home About the Opportunity We're excited to offer a fantastic opportunity for a Customer Service Administrator to join a growing, supportive team in Skipton. Are you passionate about building relationships and delivering exceptional service? Do you enjoy becoming a trusted point of contact for clients, ensuring they receive outstanding support while managing a portfolio of accounts? If so, this could be the perfect next step in your career. Why This Role? This is far more than a traditional administration role. You'll take ownership of your own portfolio of clients, becoming their trusted day to day contact while ensuring they receive a seamless, professional service. Working closely with both clients and internal teams, you'll build long term relationships, proactively support customer needs and ensure every interaction adds value. With full training provided, you'll gain in depth knowledge of the business and have genuine opportunities to develop your career within a collaborative and growing organisation. The Role As a Customer Service Administrator, you'll manage a portfolio of client accounts, providing first class support throughout their customer journey. You'll build strong relationships, respond to enquiries, coordinate with internal departments and ensure clients receive an efficient, proactive and personalised service. Alongside managing your portfolio, you'll ensure customer information is maintained accurately, helping to keep processes running smoothly and delivering an exceptional customer experience. Key Responsibilities • Manage your own portfolio of client accounts, becoming their primary point of contact. • Build strong, long lasting relationships through regular communication and excellent customer service. • Respond to client enquiries via phone and email, providing timely, accurate and professional support. • Guide clients through processes, ensuring they have the information and support they need. • Coordinate with internal teams to ensure client requirements are met efficiently. • Maintain accurate customer records, account information and documentation across internal systems. • Monitor client activity and proactively follow up on outstanding actions to keep accounts progressing smoothly. • Support quality checks and ensure client documentation remains accurate and compliant. • Identify opportunities to enhance the customer journey and contribute ideas for continuous service improvement. • Deliver a consistently high standard of service, ensuring clients feel valued and supported throughout their relationship with the business. About You • Previous experience in customer service, account management, client services or a customer support role. This role would also be a great fit for a recent graduate. • Enjoy building relationships and delivering an outstanding customer experience. • Excellent communication skills with the ability to build rapport quickly. • Highly organised and able to manage a portfolio of clients effectively. • Strong attention to detail with excellent administrative skills. • Confident using Microsoft Office, particularly Excel, and comfortable learning new systems. • Proactive, personable and motivated to go the extra mile for customers. • Enjoys working collaboratively within a supportive team environment. What's on Offer • Competitive salary of £26,500 - £37,000, including bonus structure. • Hybrid working: 3 days in the office, 2 days from home. • Full training and ongoing professional development. • Supportive, collaborative and people-focused culture. • Genuine opportunities for career progression within a growing business. • Excellent employee benefits and recognition for your contribution. If you're looking for a role where you can build lasting client relationships, manage your own portfolio of accounts and make a genuine impact on the customer experience, we'd love to hear from you. Apply today to become part of this ambitious and growing team. Our Guarantee Thank you for your initial expression of interest in our available vacancy. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the current vacancy. However, we will consider all applications for any available opportunity, present or future, and proactively contact you should we deem there to be a suitable match. Here at Impression we are committed to supporting the principles of equal opportunities and prohibit discrimination/ harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.