Customer Service Advisor

Customer Service AdvisorLocation: Office-based - Bredbury, Stockport Salary: £26,200 – £28,000 (depending on experience) Hours: Monday - Friday - 37.5 hours Week Week Week About the Company My client is a growing business that combines intelligent software, with in-car devices and human expertise to help you Manage, Connect and Protect your vehicles. With a small, close-knit team and a focus on delivering high-quality service across multiple products, this is a great opportunity to join a company where your contribution will truly matter. The Role We're looking for a proactive and organised Customer Service Advisor to join our team. This is not a scripted call centre role - you'll have the autonomy to problem solve, investigate issues, and support customers across a range of services. Working closely with internal teams, including telematics and technical specialists, you will provide high-quality support to a primarily B2B customer base (car dealerships) while also assisting with operational processes. No two days are the same - this is a fast-paced, varied role where initiative and adaptability are key. Key Responsibilities • Deliver excellent customer service • Handle both inbound customer quieries, chatbox and email • Investigate issues and work with technical teams to find solutions • Support operational tasks such as booking jobs and managing calendars • Manage multiple tasks and priorities in a fast-paced environment • Take full ownership of customer queries from start to finish What We're Looking For • Previous experience in customer service (inbound or outbound) • Strong problem-solving skills and ability to think independently • Highly organised with excellent time management • Confident communicator able to engage with people at all levels • Calm under pressure with strong attention to detail • Positive attitude with a willingness to learn and get stuck in • Ability to work accurately while maintaining pace • A team player who follows processes but can also use initiative What You'll Get • Salary between £26,200 - £28,500 • Opportunity to work in a growing company with progression opportunities • Exposure to multiple areas of the business (customer service, operations, technical) • A supportive, small team environment • Room for progression within a growing company For further information please contact Amanda at Time Recruitment