Customer Service Advisor

Fife | Hybrid Working | Temporary Contract We're supporting a well-established organisation in the appointment of a Customer Service Advisor to join their busy team on a temporary contract. This is an excellent opportunity for someone who enjoys helping people, thrives in a fast-paced environment and takes pride in delivering a high level of customer service. You'll be the first point of contact for customers, handling a variety of enquiries while ensuring a positive customer experience throughout every interaction. Key responsibilities: • Responding to customer enquiries via telephone, email and online channels • Providing accurate information and resolving customer issues efficiently • Updating internal systems and maintaining accurate records • Escalating more complex enquiries where appropriate • Working collaboratively with internal departments to ensure timely resolutions • Managing customer expectations and delivering excellent service throughout We're keen to speak with individuals who can demonstrate: • Previous customer service, contact centre or administration experience • Excellent communication skills, both written and verbal • Strong organisational and multitasking abilities • A calm, professional and empathetic approach • Confidence using multiple systems and technology platforms • The ability to work effectively both independently and as part of a team This is a fantastic opportunity for someone who genuinely enjoys helping others and can deliver a positive customer experience in a busy environment. Interested? Get in touch for a confidential discussion.