Customer Service Advisor | Healthcare

Are you someone who enjoys helping people, building relationships and delivering a great customer experience?We?re recruiting for a Customer Service Advisor to join a growing healthcare organisation in Manchester. This is a people-focused role where you?ll support individuals throughout an important journey, acting as a trusted point of contact and helping ensure every interaction is professional, supportive and seamless. This opportunity would suit someone from customer service, healthcare, clinics, hospitality, optical, retail, administration or relationship-based environments. The role: • Supporting customers throughout their journey from initial enquiry onwards • Responding to enquiries across phone, email and other communication channels • Providing clear information around services, processes and next steps • Building trust and delivering an excellent customer experience • Coordinating with internal teams to ensure a smooth service • Maintaining accurate records and updating internal systems • Supporting service improvements and wider business initiatives We?re looking for someone who has: • Experience in customer service, customer support or advisory roles • Experience working in an empathetic, sensitive or people-focused environment • Strong communication and relationship-building skills • A calm, professional and supportive approach • Good organisation and attention to detail • Ability to manage multiple priorities in a busy environment • Confident using IT systems and handling data accurately Experience from any of the following would be useful: • Healthcare, patient services or medical environments • Clinics, hospitals or private healthcare • Optical or wider health-related settings • Hospitality or high-end customer service roles • Customer support in emotionally sensitive environments • Administration, coordination or front-line service roles • Insurance, claims, complaints or case handling • Any KPI or target-led customer service environment What?s on offer: • Opportunity to join a supportive and growing team • Varied role with strong customer interaction • Career development opportunities within healthcare • Positive and collaborative working environment • Full training and ongoing support