Customer Service Advisor

Customer Service Advisor Salary: £25,000 - £27,000 + (OTE £30,000) Job Type: Full-time, Permanent The OpportunityDo you thrive in a fast-paced environment where every conversation is different? We're looking for a confident and customer-focused Customer Service Advisor to join our growing team. This is a busy, high-volume contact centre where you'll be the first point of contact for customers, helping to resolve a wide range of enquiries while delivering an outstanding customer experience. No two days are the same, so you'll need to be a great communicator, enjoy problem-solving and remain calm under pressure. If you're someone who enjoys helping people and wants to build a long-term career within customer service, we'd love to hear from you. The RoleAs a Customer Service Advisor, you'll manage a high volume of inbound customer calls, providing efficient and professional support while ensuring every customer receives the best possible service. Your responsibilities will include: • Managing a high volume of inbound customer calls in a busy contact centre environment. • Resolving customer queries efficiently while delivering an exceptional customer experience. • Investigating customer issues and identifying the most appropriate solutions. • Providing accurate information about products, services and customer accounts. • Updating customer records accurately using internal CRM and business systems. • Liaising with internal departments to resolve more complex enquiries. • Working towards individual and team performance targets, including quality and customer satisfaction. • Building positive relationships with customers through every interaction. • Maintaining professionalism and a positive attitude during busy periods. What We're Looking ForWe're looking for someone who enjoys speaking with people, takes pride in delivering excellent service and is motivated to make a positive difference with every customer interaction. You'll ideally have: • Around 12 months' experience within a customer-facing role such as customer service, contact centre, retail, hospitality, reception or sales support. • Excellent communication and active listening skills. • A friendly, empathetic and professional telephone manner. • The ability to remain calm and resilient in a fast-paced environment. • Strong problem-solving skills and confidence making decisions. • Good organisational skills with excellent attention to detail. • Confidence using multiple computer systems and learning new software. • A proactive attitude and the ability to work both independently and as part of a team. What's on Offer • Competitive salary of £25,000 - £27,000. • OTE of up to £30,000. • Full training and ongoing development from day one. • Genuine opportunities for career progression within the business. • A supportive and collaborative team environment. • Employee benefits package. • Modern office with a positive and friendly working culture. If you're looking for your next challenge within a fast-paced customer service environment and want to join a business that values its people and supports career development, we'd love to hear from you.