Customer Service Advisor

Permanent Customer Service Administrator Rugby (outskirts car driver essential) £26,000 – £27,500 - Plus Annual Bonus – Potential OTE £30,000 Purpose of Role: To support the Sales Team to ensure that customers receive an exceptional experience from order to project completion Duties: · Responsible for order processing - ensuring equipment is delivered in a timely and accurate manner. · Managing customers’ expectations during the process and project closure phase. · To resolve challenges for customers when orders cannot be fulfilled. · Finalisation of projects under the guidance of Sales Team. · Adhering to company processes and procedures. · Develop good working relationships with Sales, Logistics and Accounts Departments · Build excellent relationships with customers. Experience • Experience in customer services • Knowledge of data based systems • Good knowledge of MS office (essential) • Strong Administration and customer service skills • Ability to work calmly in a busy environment • NVQ in Business Administration – desired Personal attributes • Strong communication and social skills • Objective-orientated • Strong work ethic, open and reliable • Outstanding organisational skills • Flexible approach with the ability to work on your own initiative Other criteria • Good knowledge of MS office • Ability to learn and adapt to company products quickly Company Benefits • Annual Bonus • Annual Salary Review • Private Healthcare • Life Assurance • EAP