Customer Service Advisor

Customer Service AdvisorSheffield | Full Time | Permanent Salary (DOE) + Excellent Benefits Are you passionate about delivering exceptional customer service and building strong relationships with customers? Do you thrive in a fast-paced environment where no two days are the same? If so, we'd love to hear from you. We're recruiting on behalf of a well-established, growing international business for a Customer Service Advisor to join their friendly and supportive team in Sheffield. This is an excellent opportunity for someone with strong administration and communication skills who enjoys providing first-class service while coordinating orders from enquiry through to delivery. The RoleAs a Customer Service Advisor, you'll be the key point of contact for customers, ensuring orders are processed accurately and queries are resolved efficiently. You'll work closely with internal departments to provide a seamless customer experience and support both UK and international accounts. Key Responsibilities • Managing customer enquiries via phone and email in a professional and timely manner. • Processing sales orders accurately and efficiently. • Maintaining and updating customer information within the CRM system. • Liaising with internal teams including Sales, Logistics and Warehouse to ensure smooth order fulfilment. • Providing updates on deliveries, stock availability and order progress. • Handling customer queries and resolving issues with a proactive approach. • Producing and maintaining accurate documentation and records. • Supporting the wider customer service team with administrative duties as required. About YouWe're looking for someone who is organised, customer-focused and enjoys working in a busy office environment. Ideally, you'll have: • Previous experience in a Customer Service, Sales Support or Customer Administration role. • Experience of sales order processing. • Good working knowledge of CRM systems and Microsoft Office. • Excellent communication and relationship-building skills. • Strong attention to detail and the ability to prioritise workload. • A positive, team-oriented attitude with a willingness to learn. Desirable (but not essential): • Experience supporting export or international customers, including an understanding of export documentation or processes. • The ability to speak an additional language. If you're a customer-focused professional looking for your next opportunity in Sheffield and want to join a business where your contribution will make a real difference, we'd love to hear from you, call Sarah or Amy at Elevation Recruitment Business Support to discuss further.