Customer Service Advisor

This is a fantastic opportunity for a Customer Service Advisor to join a thriving team in the FMCG industry. The role requires a focus on delivering excellent customer service and ensuring smooth communication with clients and internal teams in Slough. Client Details This company is a well-established organisation in the FMCG sector, known for its commitment to providing high-quality products and services. Operating as part of a medium-sized team, the company values efficiency and customer satisfaction in all aspects of its operations. Description • Respond promptly and professionally to customer inquiries via phone and email. • Process orders accurately and ensure timely delivery of goods. • Resolve customer issues and complaints with a focus on maintaining satisfaction. • Collaborate with internal teams to ensure smooth operations and communication. • Maintain accurate records of customer interactions and transactions. • Monitor and follow up on outstanding orders and payments. • Provide support to the sales team by managing customer accounts and queries. • Ensure compliance with company policies and industry regulations. Profile A successful Customer Service Advisor should have: • A strong background in customer service. • A keen eye for detail and the ability to manage multiple tasks effectively. • Proficiency in using customer relationship management (CRM) software. • A proactive and solutions-focused approach to customer queries. • Familiarity with order processing and account management systems. Job Offer • A competitive salary ranging from £31,500 to £38,500 per annum. • Free on-site parking. • A permanent position in a reputable company within the FMCG industry. • Opportunities to work in a supportive and collaborative environment. This is an excellent chance to advance your career as a Customer Service Advisor. If you are looking for a role that values your skills and offers growth opportunities, apply now!