Customer Service Specialist

Fenner Precision Polymers, a Michelin group company, are a global manufacturing business that has been established for over 130 years. Operating across three continents and supplying renowned blue-chip customers, our brands are recognized worldwide for their quality, reliability and performance. The Customer Service Specialist manages the day to day customer relations. Customer management includes processing orders, developing and following up on sales quotations, resolving customer issues, and monitoring all aspects of customer accounts. Key Responsibilities: · Enter PO→SO with accuracy per SOP; escalate exceptions or discrepancies. · Perform pricing, UOM, freight, and order corrections per policy. · Provide order status, tracking, and standard communications within SLA. · Own the resolution of simplistic cases while escalating exceptions promptly and appropriately for further review. · Conduct basic CRM cleanup (condense/delete duplications and ensure completeness) using provided guidelines. · Prepare, validate, and manage standard quotes through win/loss and closure. · Maintain accuracy in CRM/ERP updates and support queue management. · Approve standard orders within established guidelines. · Action & support customer complaints, customer returns and credit notes in line with company processes · Answer Inbound & Outbound calls in a professional manner & in line with company process. About you: · Proven data entry accuracy and attention to detail. · Professional phone and email etiquette. · Ability to multitask in a fast-paced environment. · Coachable and reliable. · Maintains a high level of performance · Experience with Microsoft Office (Excel – basic filters, XLOOKUP, Outlook, Teams). Benefits Include: - Employer stakeholder pension, matching up to 8%. - 25 annual holidays plus 8 bank holidays per year. - Optional Health insurance for you and your family. - Life assurance 2x salary (4x salary if in the pension scheme) - Income protection (50% of salary) - Cyclescheme - Save up to 47% on new cycling gear - WeCare Pocket GP –Giving you video GP appointments 24/7 365 days per year, saving on wait time for GP appointments. - Tooth Fairy App -The UK's first dental video calling app, Tooth Fairy connects patients direct to a dentist - 40% service discount, £25 MOT’s, plus Tyre discounts at ATS Euromaster - 10% Pure Gym discount - VDU Voucher - This voucher entitles the holder to: ~ A full eye examination ~ £20 discount off glasses from the £100 range and above Job Types: Full-time, Permanent Work authorisation: United Kingdom (required) Work Location: In person Pay: £32,000.00-£34,000.00 per year Benefits: • Company pension • Health & wellbeing programme • Sick pay Work Location: In person